Systems Adoption Manager (User Adoption and Training) at Avalonbay Communities in Irvine, CA | Kablio

Role

Description

system setup

technical support

compliance implementation

training advisory

data conversion

qa monitoring

Support lease-ups and asset management projects by ensuring accurate system and application setup for existing and new developments.
Provides technical support for associates using resident-and-vendor facing systems and applications, including Tier 1 support
Provide systems support on the implementation of jurisdictional requirements.
Advise Instructional Design teams to guide the development of training programs involving enterprise systems, applications, and supporting software. Ensure content accuracy, relevance, and alignment with system functionality and user needs. May facilitate training as needed.
Assists with acquisitions onboarding, including conversion of community data into AvalonBay systems and community setup with AVB systems/applications.
Design and conduct quality assurance monitoring & reporting to ensure systems and applications are used as intended, within compliance and in accordance with AVBs policies and procedure.
Serves as the primary point of contact for system and application development, including defining business requirements, providing expertise, and assisting the User Acceptance Testing (UAT).

Requirements

3+ years

microsoft office

high school

bachelor’s

analytical

communication

Satisfactory completion of AVB’s new hire orientation within 30 days of employment or the first training session offered after employment.
Minimum 3 years of experience on one or more of AvalonBay’s software applications required. See list of applications in the KSA section below.
High School diploma (or equivalent) is required
Strong analytical skills to review reports, interpret data, and prioritize tasks.
Minimum 3 years of experience in multi-family property management, real estate, hospitality, or retail.
Displays advanced knowledge of three or more of AvalonBay’s software applications such as DocuSign, Fraud and Screening Tools, Online Policy Manual, Catalog, Pendo, Workday, App Lease, Lease Manager, Avalon Access/Resident Portal, Community Database, SMRTRent, MRI, Salesforce, and Smart Access.
All System and Facilitation-related training
Strong attention to detail in compliance monitoring, training needs identification, and quality assurance.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Bachelor’s degree in business administration, Management, or a related field preferred.
Ability to operate general office equipment (computer, telephone, copier, fax machine)
Strong verbal and written communication skills, with the ability to create reports, deliver presentations, and work across different teams.

Benefits

Office-based environment with occasional travel.
Normal office environment

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1978 Founded

Year Established

The year AvalonBay Communities was established as a leading developer and operator of residential communities.

Focused on creating high-quality apartments that blend functionality, style, and sustainability.
The company owns and operates a vast portfolio of properties across the U.S., with a strong presence in urban and suburban markets.
Specializes in both development and redevelopment, ensuring properties remain relevant in a dynamic real estate landscape.
Projects range from ground-up construction of new communities to the revitalization of existing buildings.
The company is a pioneer in designing communities that cater to modern living, often featuring amenities like fitness centers, communal spaces, and eco-friendly designs.
Known for strong financial performance, AvalonBay is consistently recognized as a leader in the real estate sector.
They actively invest in enhancing residents' quality of life while maximizing operational efficiencies through technology.
The company’s distinctive approach to apartment living and property management has earned it numerous industry accolades.

Culture + Values

Integrity
Respect
Collaboration
Innovation
Excellence

Environment + Sustainability

2050 Net Zero

Carbon Emissions Target

Aiming to achieve net zero carbon emissions by 2050 through comprehensive sustainability initiatives.

Committed to reducing energy consumption and water usage in properties.
Utilizes energy-efficient technologies such as LED lighting, smart thermostats, and high-performance HVAC systems.
Focuses on continuous improvements in building sustainability performance, particularly through LEED certification efforts.
Partners with organizations that support renewable energy initiatives.

Inclusion & Diversity

Dedicated to building an inclusive and diverse workplace.
Committed to gender parity in hiring, particularly focusing on women in leadership roles.
Launched employee resource groups for women, LGBTQ+, and other underrepresented communities.
Conducts regular employee engagement surveys to monitor progress in diversity and inclusion initiatives.
Committed to implementing diverse recruitment practices to ensure fair and equitable hiring processes.

Articles

Mixed‑Use Development Capabilities

Investor Relations Newsroom

Press Releases and Media Inquiries

Role

Description

system setup

technical support

compliance implementation

training advisory

data conversion

qa monitoring

Support lease-ups and asset management projects by ensuring accurate system and application setup for existing and new developments.
Provides technical support for associates using resident-and-vendor facing systems and applications, including Tier 1 support
Provide systems support on the implementation of jurisdictional requirements.
Advise Instructional Design teams to guide the development of training programs involving enterprise systems, applications, and supporting software. Ensure content accuracy, relevance, and alignment with system functionality and user needs. May facilitate training as needed.
Assists with acquisitions onboarding, including conversion of community data into AvalonBay systems and community setup with AVB systems/applications.
Design and conduct quality assurance monitoring & reporting to ensure systems and applications are used as intended, within compliance and in accordance with AVBs policies and procedure.
Serves as the primary point of contact for system and application development, including defining business requirements, providing expertise, and assisting the User Acceptance Testing (UAT).

Requirements

3+ years

microsoft office

high school

bachelor’s

analytical

communication

Satisfactory completion of AVB’s new hire orientation within 30 days of employment or the first training session offered after employment.
Minimum 3 years of experience on one or more of AvalonBay’s software applications required. See list of applications in the KSA section below.
High School diploma (or equivalent) is required
Strong analytical skills to review reports, interpret data, and prioritize tasks.
Minimum 3 years of experience in multi-family property management, real estate, hospitality, or retail.
Displays advanced knowledge of three or more of AvalonBay’s software applications such as DocuSign, Fraud and Screening Tools, Online Policy Manual, Catalog, Pendo, Workday, App Lease, Lease Manager, Avalon Access/Resident Portal, Community Database, SMRTRent, MRI, Salesforce, and Smart Access.
All System and Facilitation-related training
Strong attention to detail in compliance monitoring, training needs identification, and quality assurance.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Bachelor’s degree in business administration, Management, or a related field preferred.
Ability to operate general office equipment (computer, telephone, copier, fax machine)
Strong verbal and written communication skills, with the ability to create reports, deliver presentations, and work across different teams.

Benefits

Office-based environment with occasional travel.
Normal office environment

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1978 Founded

Year Established

The year AvalonBay Communities was established as a leading developer and operator of residential communities.

Focused on creating high-quality apartments that blend functionality, style, and sustainability.
The company owns and operates a vast portfolio of properties across the U.S., with a strong presence in urban and suburban markets.
Specializes in both development and redevelopment, ensuring properties remain relevant in a dynamic real estate landscape.
Projects range from ground-up construction of new communities to the revitalization of existing buildings.
The company is a pioneer in designing communities that cater to modern living, often featuring amenities like fitness centers, communal spaces, and eco-friendly designs.
Known for strong financial performance, AvalonBay is consistently recognized as a leader in the real estate sector.
They actively invest in enhancing residents' quality of life while maximizing operational efficiencies through technology.
The company’s distinctive approach to apartment living and property management has earned it numerous industry accolades.

Culture + Values

Integrity
Respect
Collaboration
Innovation
Excellence

Environment + Sustainability

2050 Net Zero

Carbon Emissions Target

Aiming to achieve net zero carbon emissions by 2050 through comprehensive sustainability initiatives.

Committed to reducing energy consumption and water usage in properties.
Utilizes energy-efficient technologies such as LED lighting, smart thermostats, and high-performance HVAC systems.
Focuses on continuous improvements in building sustainability performance, particularly through LEED certification efforts.
Partners with organizations that support renewable energy initiatives.

Inclusion & Diversity

Dedicated to building an inclusive and diverse workplace.
Committed to gender parity in hiring, particularly focusing on women in leadership roles.
Launched employee resource groups for women, LGBTQ+, and other underrepresented communities.
Conducts regular employee engagement surveys to monitor progress in diversity and inclusion initiatives.
Committed to implementing diverse recruitment practices to ensure fair and equitable hiring processes.

Articles

Mixed‑Use Development Capabilities

Investor Relations Newsroom

Press Releases and Media Inquiries