Online Commercial Manager - FMCG

Description

The Online Commercial Manager is responsible for managing, optimizing, and growing SAVA’s online delivery channel. The role ensures best-in-class online execution, strong commercial performance, and seamless coordination between internal teams and platform account managers. This position is critical to driving visibility, sales, profitability, and customer experience for SAVA’s online business in the UAE.

• Ensure products are correctly listed, categorized, and visually optimized (images, descriptions, tags).
• Communicate and resolve issues related to delivery failures, order cancellations, and customer complaints.
• Manage day-to-day operations of SAVA’s online stores/sales.
• Plan and execute platform campaigns, tactical promotions, and visibility drives.
• Act as the main point of contact for Online platforms account managers.
• Monitor and drive sales performance, profitability, and conversion rates across online platforms.
• Collaborate with store operations to ensure accurate stock reflection and real-time availability.
• Adjust pricing, promotions, and visibility tools to maximize channel growth.

Requirements

• 5+ years of experience in online marketplace management, preferably with grocery, FMCG, or quick-commerce apps
• Strong analytical mindset and experience working with dashboards and performance KPIs.
• Bachelor’s degree in Business, Marketing, E-Commerce, or related field.
• Solid understanding of pricing, promotions, and online shopper behavior.

Benefits

• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Training + Development

Interview process

Visa Sponsorship

Security clearance