Document Controller at United Utilities in Warrington, England, United Kingdom | GBP33,355-33,355 | Kablio

Role

Description

user administration

ticket management

data requests

database optimisation

regulatory compliance

reporting

Responsibility for user administration process and user configuration within OT systems
Co-ordinate and actively manage support tickets raised with 3rd party vendors to drive resolution within agreed SLAs including overseeing the transfer of confidential information in a secure method.
Understand the wider water regulatory framework and ensure OT operations team activities compliance within those requirements
Proactive management of workloads and queues relating to data request requirements across the database repository and digital systems
Assist in the optimisation of the OT database repository and improving change management performance
Liaising and co-operating with other Operational and Work Management teams in order to deliver quality and timeliness of services utilising the database repository and digital systems
Customer focus, balancing the demands and building relationships with multiple clients
Management of the reporting on current position in relation to outstanding data request workloads across the OT Operations team
Adhere to all relevant Health and Safety processes, procedures and guidelines
Provide reports and analysis of outstanding and completed data requests

Requirements

infosec

microsoft os

driving licence

teamwork

water security

ot systems

Working knowledge of Information Security good practice
This role may not be eligible for sponsorship
Basic understanding of Microsoft operating systems
Full UK driving license
Excellent team working and customer service skills
Understanding of the Regulatory and CNI standards for Water Industry Security
Demonstrate an ability to deal with sensitive issues in a diplomatic manner
A good knowledge and non-theoretical understanding of the OT systems

Benefits

Deals and discounts
Salary Finance
MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
Enhanced parental leave schemes
A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
A comprehensive healthcare plan through our company-funded scheme
EVolve Car Scheme
Wealth at Work courses
A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
Mental health first aiders
Employee Assistance Plan
Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
MORE Choices flexible benefits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

this role may not be eligible for sponsorship

Security clearance

Information not given or found

Company

Overview

Founded 1995

Year Established

Resulting from the merger of North West Water and NORWEB.

7+ Million People

Population Served

Provides essential water and sewage services across the region.

£1.9B Revenue

Annual Revenue

Demonstrates strong financial health and operational efficiency.

30+ Facilities

Renewable Energy Plants

Generating power from sewage sludge, contributing to sustainability goals.

It operates across North West England, supplying drinking water and treating sewage.
The company manages vast infrastructure, including thousands of kilometers of pipelines and nearly 600 treatment works.
Typical projects include reservoir management, leak detection, and wastewater upgrades.
Specializing in water and wastewater services, infrastructure upkeep, and renewable energy generation.

Culture + Values

We put people first.
We care about the environment.
We work together, share knowledge and support each other.
We are committed to making things better for everyone.
We act with integrity and are accountable for our actions.
We deliver what we promise.

Environment + Sustainability

50% by 2025

Carbon Emission Reduction

Aims to reduce carbon emissions by 50% by 2025 as part of broader sustainability goals.

15% by 2025

Water Leakage Reduction

Committed to reducing water leakage by 15% by 2025 to improve water resource efficiency.

£1.6B over 5 years

Environmental Investment

Investing £1.6 billion in environmental improvements over five years to support sustainability initiatives.

90% Sustainably Sourced

Sustainable Supply Chain

Ensuring 90% of materials are sourced sustainably to promote ethical and environmental practices.

Restoring habitats across the region with a focus on biodiversity.

Inclusion & Diversity

40% Women

Senior Leadership Gender Balance

Target for women representation in senior leadership roles by 2030.

50% Women

Entry-Level Gender Mix

Target for women representation in entry-level roles.

12% Minority

Board Members from Ethnic Minorities

Representation of ethnic minority backgrounds among board members.

Launching mentoring programs for women and underrepresented groups.
Active participation in industry diversity initiatives.

Articles

Careers at United Utilities

LinkedIn - United Utilities

Role

Description

user administration

ticket management

data requests

database optimisation

regulatory compliance

reporting

Responsibility for user administration process and user configuration within OT systems
Co-ordinate and actively manage support tickets raised with 3rd party vendors to drive resolution within agreed SLAs including overseeing the transfer of confidential information in a secure method.
Understand the wider water regulatory framework and ensure OT operations team activities compliance within those requirements
Proactive management of workloads and queues relating to data request requirements across the database repository and digital systems
Assist in the optimisation of the OT database repository and improving change management performance
Liaising and co-operating with other Operational and Work Management teams in order to deliver quality and timeliness of services utilising the database repository and digital systems
Customer focus, balancing the demands and building relationships with multiple clients
Management of the reporting on current position in relation to outstanding data request workloads across the OT Operations team
Adhere to all relevant Health and Safety processes, procedures and guidelines
Provide reports and analysis of outstanding and completed data requests

Requirements

infosec

microsoft os

driving licence

teamwork

water security

ot systems

Working knowledge of Information Security good practice
This role may not be eligible for sponsorship
Basic understanding of Microsoft operating systems
Full UK driving license
Excellent team working and customer service skills
Understanding of the Regulatory and CNI standards for Water Industry Security
Demonstrate an ability to deal with sensitive issues in a diplomatic manner
A good knowledge and non-theoretical understanding of the OT systems

Benefits

Deals and discounts
Salary Finance
MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
Enhanced parental leave schemes
A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
A comprehensive healthcare plan through our company-funded scheme
EVolve Car Scheme
Wealth at Work courses
A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
Mental health first aiders
Employee Assistance Plan
Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
MORE Choices flexible benefits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

this role may not be eligible for sponsorship

Security clearance

Information not given or found

Company

Overview

Founded 1995

Year Established

Resulting from the merger of North West Water and NORWEB.

7+ Million People

Population Served

Provides essential water and sewage services across the region.

£1.9B Revenue

Annual Revenue

Demonstrates strong financial health and operational efficiency.

30+ Facilities

Renewable Energy Plants

Generating power from sewage sludge, contributing to sustainability goals.

It operates across North West England, supplying drinking water and treating sewage.
The company manages vast infrastructure, including thousands of kilometers of pipelines and nearly 600 treatment works.
Typical projects include reservoir management, leak detection, and wastewater upgrades.
Specializing in water and wastewater services, infrastructure upkeep, and renewable energy generation.

Culture + Values

We put people first.
We care about the environment.
We work together, share knowledge and support each other.
We are committed to making things better for everyone.
We act with integrity and are accountable for our actions.
We deliver what we promise.