Jira Administrator

• Manage user accounts, roles, permissions, and security schemes.
• Create reports and dashboards to provide leadership with visibility into projects, progress, and KPIs.
• Serve as the primary point of contact for Jira-related issues, troubleshooting application and workflow problems.
• Maintain system security, compliance, and data integrity.
• Design and implement Jira workflows, custom fields, dashboards, filters, boards, and reporting tools.
• Partner with Atlassian support and third-party vendors as required.
• Collaborate with project managers, product owners, and technical teams to define and optimize Jira usage.
• Ensure system uptime, performance, and integration with other enterprise tools.
• Install, configure, maintain, and upgrade Jira and related Atlassian products (Confluence, Jira Service Management, etc.).
• Configure Jira projects to support Agile methodologies (Scrum, Kanban) and broader business needs.
• Establish Jira standards and ensure adherence across all departments.
• Develop and maintain documentation, training materials, and onboarding guides for Jira users.
• Provide best practices and governance for consistent project and issue management across teams.

The ideal candidate brings strong technical expertise, process-oriented thinking, and the ability to collaborate with diverse stakeholders to translate business requirements into efficient, scalable Jira solutions.

XNRGY is seeking an experienced Jira Administrator to manage, configure, and optimize our Atlassian Jira environment. This contract role will ensure Jira effectively supports project management, software development, and business processes across the organization.

Please note: Visa sponsorship is not available for this position. Candidates must be legally authorized to work in the United States for the duration of the contract.

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• Experience with Jira REST APIs and scripting.
• 3–5 years of hands-on Jira administration experience.
• Expert-level knowledge of Jira governance standards, workflows, permissions, and notifications.
• Experience in ITSM/ITIL processes using Jira Service Management.
• Atlassian Certified Jira Administrator or similar certification.
• Excellent problem-solving skills and ability to translate business needs into Jira solutions.
• Familiarity with CI/CD pipelines and integrations (Jenkins, GitLab, GitHub).
• Strong understanding of Agile/Scrum and project management methodologies.