Program Director

Description

• Oversee the development and integration of multiple program roadmaps, ensuring alignment with overarching business objectives.
• Champion innovation by identifying strategic opportunities for process optimization and system integration to improve enterprise efficiency and user experience.
• Establish the overall scope, objectives, and key results for the program portfolio in collaboration with executive leadership and key stakeholders.
• Develop and execute the long-term strategic vision for a portfolio of technology programs that leverage the Appian and Salesforce platforms.
• Build and maintain strong, trusted relationships with stakeholders at all levels, from technical teams to C-suite executives.
• Serve as the principal liaison to executive leadership, providing regular updates on portfolio status, strategic alignment, and outcomes.
• Foster seamless communication and collaboration across all program components to ensure a unified approach.
• Ensure that technology solutions are scalable, maintainable, and aligned with enterprise architecture and platform best practices.
• Address and mitigate major risks to portfolio success and develop strategies to overcome strategic challenges.
• Implement a governance framework to measure portfolio performance, value realization, and ROI, establishing key performance indicators (KPIs) and metrics to track success.
• Establish and enforce the governance framework for technical solutions across the portfolio, managing risk, change control, and issue resolution at a strategic level.
• Lead, mentor, and develop a team of Senior Program Managers and technical leads.
• Direct the alignment of multiple programs and workstreams across technical teams (Appian developers, Salesforce administrators), business divisions (sales, marketing, customer service), and external partners.

Requirements

• Project Management Professional (PMP) certificate required.
• Strategic understanding of the Appian platform, its low-code capabilities, and its role in enterprise process modeling and integration.
• Superior analytical and financial acumen, with the ability to translate data into actionable insights and strategic recommendations.
• Expertise in Agile and hybrid Agile/Waterfall project management methodologies at a portfolio level.
• Demonstrated ability to manage a complex portfolio of programs, balancing priorities, resources, and budgets effectively.
• Strong familiarity with enterprise data integrity, governance, and the integration of disparate enterprise systems.
• Minimum of 15 years of experience in program management, with at least 5 years in a leadership role managing a portfolio of programs in digital transformation or CRM/BPM-focused environments.
• Must be a US citizen and/or green card holder and be able to obtain Public Trust clearance.
• Prior FDA experience is a huge plus.
• Executive-level leadership presence with exceptional conflict resolution and organizational skills.
• Other relevant professional certifications (e.g., PMP, CSM, Appian Certified Program Manager, Salesforce Certified Administrator) are a plus.
• Excellent written and verbal communication skills, with a proven ability to influence and engage executive-level stakeholders.
• Extensive knowledge of the Salesforce platform, its architecture, various clouds (e.g., Sales Cloud, Service Cloud), and its strategic application.
• A visionary and strategic thinker with keen business acumen and a strong commitment to delivering high-quality, impactful results.
• Bachelor's degree in Business, Computer Science, Information Technology, or a related field; Master's degree preferred.
• Proven track record of directing large-scale program portfolios that involve both Appian and Salesforce platforms.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance