Agile Program Manager, Strategic Initiatives
Nrg Energy
Lead cross-functional Agile initiatives to improve utility front/mid/back office operations.
7 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Edmonton, Alberta, Canada
Hybrid
Company Size
15,637 Employees
Service Specialisms
Operations & Maintenance
Turbine Services
Gas Turbine Parts Supply
Rotor Life Management
Major Maintenance Services
Outage Planning
Project Management
Supply Chain Management
Sector Specialisms
Power
Natural Gas
Load Management
Sustainability
Renewables
Energy Services
Distributed Generation
Commercial Operations
Role
What you would be doing
sprint planning
backlog refinement
data analytics
process automation
product roadmap
outcome reporting
- Lead portfolio-level planning, sprint reviews, and retrospectives to ensure transparency and alignment.
- Collaborate with initiative sponsors to define success criteria and expected benefits.
- Support Agile Product Owners in backlog refinement, stakeholder engagement, and delivery execution.
- Use insights to inform future prioritization, continuous improvement, and strategic alignment.
- Measure and report on the realized outcomes of initiatives against planned benefits.
- Drive prioritization of initiatives that support customer satisfaction, operational resilience, and compliance with energy market regulations.
- Translate strategic business goals into actionable product features and measurable outcomes.
- Promote a culture of continuous improvement and customer-centric innovation.
- Collaborate with Agile Product Owners to ensure alignment across product backlogs and strategic initiatives.
- Develop business cases for new initiatives, including cost-benefit analysis, risk assessment, and alignment with strategic goals.
- Provide regular updates to leadership on initiative progress, risks, and value realization.
- Coordinate across Agile teams and Product Owners to manage dependencies, shared deliverables, and cross-functional planning.
- Act as a key liaison between internal support teams, IT, regulatory affairs, and customer operations.
- Use data and analytics to inform decisions and track performance against KPIs such as call resolution time, billing accuracy, and customer satisfaction (CSAT).
- Identify opportunities for automation, digital self-service, and process optimization across the customer lifecycle—from onboarding and billing to issue resolution and disconnection.
- In collaboration with the Leadership team and key stakeholders, develop and maintain product strategy and roadmap for internal tools and processes that support customer operations across both regulated and deregulated utility environments.
What you bring
sap crm
salesforce
nice cxone
agile
master’s
5+ yrs
- Familiarity with SAP CRM and/or Salesforce for customer relationship and case management.
- Master’s degree in Business, Information Systems, or related field.
- Experience with NICE CXone or similar cloud-based contact center platforms.
- Strong skills in negotiating priorities and trade-offs with stakeholders across business and technology teams.
- Proven ability to build and maintain product roadmaps that align with long-term strategic initiatives.
- Agile certification (e.g., SAFe POPM, CSPO, PMI-ACP).
- Knowledge of utility regulatory compliance and customer protection standards.
- Experience in developing, tracking, and measuring Objectives and Key Results (OKRs) to drive accountability and performance.
- Experience with customer information systems (CIS) and billing platforms.
- Bachelor’s degree in Business, Information Systems, or related field.
- 5+ years of experience in program management, with at least 2 years in a leadership or coordinating role.
- Strong understanding of contact center operations.
- Demonstrated ability to develop and present business cases that support strategic decision-making and investment planning.
- Proven experience working in Agile environments with multiple product teams.
- Experience in the retail utilities industry (electricity & gas), especially in customer operations or internal support functions.
- Proficiency with Agile tools (e.g., ADO, Smartsheet).
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- drug and alcohol testing required, including random, post‑accident, and reasonable suspicion tests.
People also searched
Company
Overview
2003 Emergence
Independent Company
The company emerged as an independent entity in 2003 following its bankruptcy.
5.4 GW Capacity
Planned Power Generation
Develops large-scale natural gas plants with a planned 5.4 GW combined-cycle capacity for data centers by 2029.
2006 Acquisition
Texas Genco
Milestone acquisition of Texas Genco in 2006 expanded its operational capabilities.
2009 Purchase
Reliant Energy
Acquisition of Reliant Energy in 2009 strengthened its market presence.
- Built a vast energy generation portfolio—from coal, gas, oil and nuclear plants to wind, solar farms and battery storage.
- Operates across the US and Canada under brands like Reliant, Direct Energy, Green Mountain Energy and Vivint.
- Provides electricity, energy management, HVAC and home services through cloud-based platforms and smart-home integration.
- Trades power, natural gas and environmental commodities, employing advanced analytics and financial instruments.
- Unusual fact: it spearheaded the first privately-funded EV charging network (EVgo) before spinning it off.
- Protecting People and the Environment — comprehensive training, rigorous protocols, continuous improvement
- Delivering reliable, innovative energy solutions and strong community engagement
- Upholding ethical standards, transparency in reporting, and accountability
- Investing in R&D, digital transformation, strategic partnerships to drive progress
50% Reduction
GHG Emissions Cut
The company has achieved a 50% reduction in greenhouse gas emissions from a 2014 baseline.
44% Drop
Emissions Reduced
Emissions dropped significantly from 61 MtCO₂e in 2014 to 34 MtCO₂e in 2021, representing a 44% reduction.
$900M Bond
Sustainability-linked Financing
Issued a $900 million Sustainability-Linked Bond tied to reducing emissions to 31.7 MtCO₂e by 2025.
Net-Zero by 2050
Carbon Emissions Target
Aims to achieve net-zero carbon emissions by 2050, aligning with global climate goals.
- SBTi‑approved, 1.5 °C‑aligned emissions targets
- Recognized by SEAL Awards for reducing GHG by 55% from 2014 baseline and expanding low‑carbon retail offerings
30% Women
Board Diversity
Ensures at least 30% of board members are women.
3-Year Cycle
Pay Equity Study
Gender and race pay equity study conducted every 3 years, ensuring equitable results after controlling for key factors.
100% Completion
Bias Training
All employees, including executives, have completed unconscious bias training.
- Evaluated and revised job postings to eliminate 4‑year degree requirements and gendered language
- Cross-functional 21-member team led by CEO delivering actionable DEI recommendations
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