Hotel Operations Manager - Radisson Flagstaff

Description

• Support the General Manager in hotel transition, rebranding, and upcoming refurbishment projects.
• Drive financial control through budget delegation, cost management, and payroll oversight.
• Represent the hotel professionally through guest engagement, corporate networking, and high-profile presence in public areas.
• Maintain strong internal communication channels and lead regular management and departmental meetings.
• Collaborate with Heads of Department on rostering, SOP implementation, and operational standards.
• Assist Revenue and F&B teams with accurate weekly forecasting and yield strategies to maximize occupancy and revenue.
• Oversee day-to-day hotel operations, ensuring alignment with business needs and departmental efficiency.
• Manage housekeeping and maintenance programs, including room inspections, preventative maintenance, and FF&E scheduling.
• Ensure compliance with health, safety, and emergency procedures while maintaining guest and staff security.
• Act as General Manager in their absence, ensuring continuity of operations and strategic decision-making.

Requirements

• Proven ability in developing hotel budgets aligned with business objectives.
• Skilled in influencing and negotiating, with the ability to build strong relationships and promote ideas effectively within the team and broader business.
• Extensive experience across hotel operations, including F&B POS systems and equipment.
• A strong background in rooms revenue and a solid understanding of F&B is preferable.
• Effective written and verbal communication, ensuring clarity across all levels of operation.
• Exceptional organisation and time management abilities to meet operational deadlines.
• Expertise in forecasting revenue and expenses to support strategic decision-making.
• Strong commercial acumen with a keen eye for market trends, competitor activity, and opportunities to drive profitability and value.
• Demonstrated strong leadership skills, fostering team collaboration and performance.
• Solid financial knowledge across all facets of hotel operations, including cost control and profitability analysis.
• Proficient in Opera Cloud PMS for efficient property management.
• Proven experience in a senior hotel management role or HoD role, ideally coming from a branded hotel environment.
• Flexible and adaptable with working hours and days, ensuring operational continuity.
• Skilled in writing comprehensive hotel business plans to drive growth and sustainability.

Benefits

• Incredible team member discounts from your first day on-the-job.
• Awesome winter and summer savings and discounts at Thredbo.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• Rapid career growth opportunities through our EVT network.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.

Training + Development

Interview process

Visa Sponsorship

Security clearance