Sales Administrator

Description

• Logistics: Verify shipping documents for all shipments co-ordinating with internal logistics teams and customers.
• To help identify and undertake any other duties and responsibilities to improve the efficiency and quality of internal procedures and customer services.
• Support Health & Safety: Fire Warden, First Aid, Attend H&S training, LIMS / Audit Report, monitoring of HIT Tickets.
• Assisting with Travel Arrangements, assist in planning and organizing company events, meetings, and team-building activities.
• Comply with all company policies and procedures and maintain confidentiality of information relating to the company’s business and staff.
• Communication: Coordinating with sales teams, other Lucy Electric departments, and customers.
• Inventory Management: Coordinate with vendors and service providers for office maintenance, supplies, and repairs.
• Provide general administrative support to managers and team members, including scheduling meetings, preparing documents, and managing correspondence.
• End to End Order Processing: Handling sales orders, internal factory purchase orders and Issuance of sales invoices to Back-up Finance Team.
• Track Customer Complaints: Work closely with Service Team
• Champion Sustainability agenda including CSR activities: Communicate with UK Team on sustainability agenda, ad hoc reports etc. Submit Emission Data report monthly. Arrange and lead the agenda for CSR activities based on Group’s requirement.
• Coordinate trade show logistics, including booking venues, arranging catering, and managing RSVPs.
• Record Keeping: Maintaining accurate customer records and sales data ensuring they are up-to-date and easily accessible.
• Customer Support: Answering customer inquiries, providing after-sales support, and resolving issues.

Requirements

• Office Administration experience
• 3+ Years within similar role preferred
• Knowledge of local and international logistics processes
• Familiarity with CRM Systems, preferably Microsoft D365 or similar
• Excellent communication skills: Both written and verbal, for interacting with customers and team members.
• Excellent reporting and documentation skills.
• Familiarity with ERP Systems, preferably Oracle or similar
• Attention to detail: Important for accurate order processing and record keeping.
• Strong prioritisation, organisational and time management skills: Crucial for managing multiple tasks and meeting deadlines.
• Knowledge of sales processes: Understanding how sales operations work is helpful
• Customer service skills: Ability to handle customer inquiries and resolve issues professionally.
• Problem-solving skills: Ability to identify and resolve issues efficiently.
• Excellent in MS Office

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance