Bilingual Customer Service Representative (English-French)
Gfl Environmental Inc.
Provides non‑hazardous solid & liquid waste management, soil remediation and recycling services across North America.
Bilingual (EN/FR) customer service rep handling calls, emails, payments, and account tasks.
7 days ago ago
Junior (1-3 years)
Full Time
Ottawa, Ontario, Canada
Office Full-Time
Company Size
20,000 Employees
Service Specialisms
Solid waste management
Recycling
Liquid waste management
Hazardous liquid waste disposal
Infrastructure services
Site excavation
Demolition
Shoring
Sector Specialisms
Municipal
Homeowners Associations (HOAs)
Industrial
Commercial
Residential
Government
Solid Waste Management
Liquid Waste Management
Role
Description
account entry
tower system
credit checks
work orders
refund processing
customer service
Enter new subscription residential accounts into system.
May provide back up assistance for Office Coordinator.
Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
Key all new/cancelled accounts into Tower system and verify in system.
Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
Run credit checks on new customers.
Take web request and process payments by phone.
Generate call-in work orders for drivers
Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
Provide timely and accurate information regarding missed stops or other customer concerns.
Maintain new account files.
Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.
Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
Scan all contracts into system and maintain records of them.
Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
Receive and resolve, within established guidelines, customer questions and concerns.
Process customer payments via internet and take cash payment’s as needed.
Download, distribute and answer all customer inquiries received via email.
Track customer information and concerns and enter data into database.
Assist in completing the Affirmative Action log for all applicants.
Answer incoming and make outgoing customer telephone calls.
Requirements
bilingual
microsoft office
data entry
customer service
high school
problem solving
Fully Bilingual English French
Noise level is usually moderate.
Proficient in Microsoft Outlook, Microsoft Word and Excel.
Ability to stand, sit, walk, use hands and fingers, talk and hear.
Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work in indoor office environment 95% of the time.
Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
Excellent data entry skills.
Possess good organizational skills and record keeping skills.
Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
Good problem solving ability.
Ability to implement solutions to general and specific customer concerns.
Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
One (1) to Two (2) years customer service call center experience.
High School Diploma or GED.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Born in 2007
Year of founding through merger
The company was formed through the merger of several Canadian waste firms, marking its official inception.
4th Largest
Market ranking in North America
GFL has grown to become the fourth-largest diversified environmental services provider in Canada and the US.
Over 25 States
US operational footprint
GFL's services span over half of the United States, showcasing its extensive national reach.
Multi-Billion Dollars
Annual revenue figures
The company reports significant annual revenues, reflecting its financial strength and market presence.
Quickly transformed into a North American environmental powerhouse.
Headquartered in Vaughan, Ontario.
Manages solid waste hauling, landfills, transfer stations, material recovery, liquid waste collection, vacuum truck service, soil remediation, and bulky-item pickups.
Crafts integrated solutions, often replacing multiple vendors, with a signature bright green fleet.
Notable projects include large municipal waste-collection contracts in Toronto, Halifax, and Windsor, plus excavation work at Toronto’s Pan Am Aquatics Centre.
Expanded via strategic US acquisitions, such as Rizzo Environmental and Waste Industries, boosting its footprint and service scope.
Operates material-recovery facilities and regularly files SEC and TSX reports.
The Full Circle Project allows communities to vote on local charitable giving, blending service delivery with civic engagement.
Culture + Values
Grow For Life
Safe For Life
Sustainable For Life
Team Green
Environment + Sustainability
30% reduction
GHG Emission Target
Targeting a 30% absolute reduction in Scope 1 and 2 emissions by 2030 from a 2021 baseline.
40% recovery
Recyclables Recovery Goal
Goal to increase recyclables recovery at MRFs by 40% by 2030.
85% RNG
CNG Fleet Goal
Aim for 85% of CNG fleet powered by RNG by 2030.
100% renewable
Renewable Energy Goal
Aim for 100% renewable energy in operations they control by 2030.
Vision: to be Green For Life through accessible, cost-effective, and sustainable environmental solutions
Published a Sustainability Action Plan in 2022 outlining climate strategy
Aligned reduction target with Global Methane Assessment, SBTi and IEA Net Zero pathway
Currently increasing landfill gas capture, expanding CNG/RNG fleet, and installing renewable electricity
Goal to double beneficial use of landfill biogas by 2030
Avoided/sequestered 12.1 Mt CO₂e in landfills in 2021 (up from 7.9 Mt in 2020)