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Electric Meter Supervisor | Espanola, NM
Bermex
Meter Services Supervision and Customer Communication in electric meter reading industry
15d ago
$90,000 - $90,000
Intermediate (4-7 years)
Full Time
Santa Fe, NM
Field
Company Size
150 Employees
Service Specialisms
Meter reading
Utility collections
Sector Specialisms
Gas
Electric
Water
Utilities
Role
What you would be doing
tech communication
worker assistance
cost reduction
process optimization
customer service
equipment operation
- Use telephones, tablets, and/or computers to communicate
- Assist workers in tasks, as needed, such as reading daily meters/skips
- Work with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction
- Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services
- Provide general information about the meter services to customers, when applicable
- Drive vehicles or equipment to complete work assignments or to assist workers
- Identify, investigate, and resolve issues ensuring deadlines are met
- Recommend and implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions
- Resolve worker problems or collaborate with employees to assist in problem resolution
- Occasionally work outside in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc)
- Partner with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced
- Prepare, compile, and submit reports on work activities, operations, productivity, or work-related accidents
- Perform or schedule repairs or preventive maintenance of vehicles and other equipment
- Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities
- Interpret transportation regulations, safety regulations, or company policies and procedures for workers
- Extensively walk and stand for much of the workday
- Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers
What you bring
high school degree
project management
bachelor's degree
ee98 license
drug testing
leadership skills
- Experience: Must be 21 years of age or older. Must have at least 1 year of experience in project management or a similar supervisory role.
- Project management skills
- Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force)
- Proven understanding of industry standards
- Must have an EE98 electrical contractor license for the exchange of electric smart meters.
- Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, and meters
- Education: High School Degree or GED
- Ability to interact with unhappy or negative customers in a professional manner
- Ability to multi-task, and work independently and as a team
- Adequate time management skills to facilitate worker efficiencies
- Excellent attention to detail for problem solving and finding
- Excellent leadership skills and ability to manage a team
- Ability to walk long distances and prepare for weather conditions, accordingly
- Experience: 2 years of experience in smart metering supervision or a related field; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors
- Education: Bachelor's Degree
- Excellent communication skills, comfortable interacting with management and customers
- Drug/alcohol testing is required
- Exceptional flexibility in daily routines and route scheduling
- Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters
- Group health plans including medical/prescription, dental, vision and a variety of other coverage options
- Boot allowance from approved vendors
- Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
- Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
- Daily per diem for travel-based positions
- Paid Wedding Day
- Paid Vacation
- Flexible Spending Accounts or an option for a Health Saving Account with company match
- Company vehicle (for all driver-based positions)
- Company paid Employee Assistance Program (EAP) for all employees and eligible family members
- Gas card for company vehicle (if applicable)
- Roth or Traditional 401(k) Retirement plan with company match
- Company provided cell phone or mobile allowance (if applicable)
- Paid Holidays
- Veterans Day paid time off for our veterans
- Paid Sick Time (New York based positions ONLY)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- drug/alcohol testing required per non-regulatory requirements for employees working with water, electric, and meters
- drug/alcohol testing required per federal dot regulations for employees working with gas meters
Company
Overview
50 Year Milestone
Celebrated in 2022
Marking five decades of continuous service and innovation in utility solutions.
27M Meter Reads
Annual Meter Reads
Handling a substantial volume of meter readings across various utility systems.
$30-50M Revenue
Yearly Revenue Range
Indicating consistent growth and financial stability for future expansion.
50%+ Clients Retained
Client Retention Rate
Highlighting strong client relationships over extended periods, emphasizing reliability.
- Founded in 1972 by two visionaries with a mission to simplify utility services.
- Grew steadily across decades, joining ACRT Services in 2015 to expand its national footprint.
- Supporting gas, electric, and water systems across multiple states.
- Expertise spans meter reading, meter change-outs, leak detection, damage prevention, and AMR/AMI transitions.
- Operates field services in states like Ohio, Michigan, Virginia, Texas, Georgia, and Florida, tailoring solutions locally.
- Promotes a family atmosphere with many team members staying for over a decade, fostering long-term client trust.
- Maintains deep partnerships: reflecting longevity and reliability.
- Sustainable growth without compromising focus.
- Highlighting five decades of community-centered service and innovation.
- Value client relationships
- Delight clients by going above and beyond
- Diverse workforce of self-motivated individuals
- Hire, train, and retain top industry talent
- Represent the client and organization professionally
- Comprehensive training with classroom and field instruction
- Set ourselves apart by emphasizing client partnerships
- Founded on trust and integrity
- Use non-polluting machinery in factories
- Use energy-efficient computer equipment
- Recycle packaging materials and recover wood chips and other wood pieces
- Consolidate orders at distribution centers to ship fully loaded trucks
- Promote paper responsibility (double-sided printing, recycling)
- Use lunch boxes and cups made from recycled plastic instead of foam
- Produce durable hardwood furniture designed to last generations
- no public DEI strategy or outcomes disclosed
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