Customer Success Manager at Permitflow in New York, NY | Kablio

Role

Description

client onboarding

product feedback

account management

intervention plans

customer advocacy

process development

Customer Focused: Build and maintain strong, long-lasting customer relationships. You'll be the go-to for our customers who keenly understands their business needs and how PermitFlow can fit in to their growth and success.
Proactively build and project-manage intervention plans for at-risk customers
Thought Leader: Act as a key player in the CS process, iterating adoption all the way through advocacy.
Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
Manage a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers
Collaborate with the Head of Customer Success on internal initiatives, building process and laying the groundwork for future CSMs
Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform

Requirements

4+ years

tech startup

construction

communication

customer success

analytical

4+ years of experience within the early stage tech startup space
Experience in the construction industry (and ideally permitting) is a strong plus!
Willing to dive in head first in the face of challenges and ambiguity
Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
B2B Software Customer Success Expert: You've managed customers with 5-6 figure ACVs, and always take a pro-active approach that is thoughtful and detail-oriented.
Analytical: You're take a data-driven approach and are able to gather, format, and interpret data to leverage in customer conversations.

Benefits

Own customer rollout, lifecycle management, renewal and expansion for your book of business
20 minute initial assessment
🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen
🎤 Team building events
🌴 Unlimited PTO
20 minute interview with recruiter
🩺 100% Paid health, dental & vision coverage
🎧 Home office & equipment stipend
30 minute role playing interview with hiring manager
30 minute hiring manager interview
📈 Equity packages
🚍 Commuter benefits
💻 Company issued laptop.
💰 Competitive Salary
30 minute interview with our CEO

Training + Development

Information not given or found

Interview process

20 minute initial assessment
20 minute interview with recruiter
30 minute hiring manager interview
30 minute role playing interview with hiring manager
30 minute interview with our ceo
reference check
offer!

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$5.5 M

Early Seed Funding

Raised in May 2023 to fuel rapid tech development and geographic expansion.

$31 M

Series A

Secured in February 2024 for tech development and geographic expansion.

$600 M

Total Project Value

Cumulative value of projects permitted, spanning single-family homes to commercial builds.

5,000+

Housing Units

Total housing units permitted across various project types.

Founded in 2021 by software and construction veterans, PermitFlow launched to tackle the notoriously slow and opaque permitting process in the U.S.
Today its platform supports permit prep, submission, monitoring and municipal liaison—streamlining workflows for builders and developers.
Specializing across residential, commercial, industrial, government and civil-infrastructure work—from water utilities to energy and transport projects.
Notably integrates with Procore and partners with TraceAir, embedding permitting into broader construction and land-development ecosystems.
Boasts a team of local permitting experts working alongside software to reduce review times by up to 60%.

Culture + Values

We prioritize customer success above all else.
We aim for simplicity in everything we do.
We deliver innovative solutions to meet customer needs.
We strive for excellence in all our efforts.
We uphold integrity above all other considerations.

Environment + Sustainability

2030

Carbon Neutrality Goal

Targeting net-zero emissions by 2030 through various sustainability initiatives.

Reducing waste through process optimizations
Incorporating sustainable solutions in product offerings
Monitoring and minimizing energy consumption across all operations

Inclusion & Diversity

Focused on building a diverse and inclusive workforce
Implementing equal opportunity recruitment practices

Articles

PermitFlow Overview

LinkedIn - PermitFlow

Role

Description

client onboarding

product feedback

account management

intervention plans

customer advocacy

process development

Customer Focused: Build and maintain strong, long-lasting customer relationships. You'll be the go-to for our customers who keenly understands their business needs and how PermitFlow can fit in to their growth and success.
Proactively build and project-manage intervention plans for at-risk customers
Thought Leader: Act as a key player in the CS process, iterating adoption all the way through advocacy.
Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
Manage a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers
Collaborate with the Head of Customer Success on internal initiatives, building process and laying the groundwork for future CSMs
Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform

Requirements

4+ years

tech startup

construction

communication

customer success

analytical

4+ years of experience within the early stage tech startup space
Experience in the construction industry (and ideally permitting) is a strong plus!
Willing to dive in head first in the face of challenges and ambiguity
Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
B2B Software Customer Success Expert: You've managed customers with 5-6 figure ACVs, and always take a pro-active approach that is thoughtful and detail-oriented.
Analytical: You're take a data-driven approach and are able to gather, format, and interpret data to leverage in customer conversations.

Benefits

Own customer rollout, lifecycle management, renewal and expansion for your book of business
20 minute initial assessment
🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen
🎤 Team building events
🌴 Unlimited PTO
20 minute interview with recruiter
🩺 100% Paid health, dental & vision coverage
🎧 Home office & equipment stipend
30 minute role playing interview with hiring manager
30 minute hiring manager interview
📈 Equity packages
🚍 Commuter benefits
💻 Company issued laptop.
💰 Competitive Salary
30 minute interview with our CEO

Training + Development

Information not given or found

Interview process

20 minute initial assessment
20 minute interview with recruiter
30 minute hiring manager interview
30 minute role playing interview with hiring manager
30 minute interview with our ceo
reference check
offer!

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found