Senior IT Service Desk Analyst at Abl Group in Mumbai Metropolitan Region | Kablio

Role

Description

service desk

issue resolution

incident escalation

process improvement

Managing service desk interactions with professionalism and empathy
Diagnosing and resolving technical issues across systems, networks, and endpoints
Escalating unresolved incidents and coordinating with internal teams and vendors
Promoting collaboration, mentoring team members, and driving process improvements

Requirements

windows server

vpns

3+ years

microsoft 365

azure ad

itil

Experience with Windows Server and network infrastructure (VPNs, DNS, DHCP, firewalls, etc.)
3+ years’ experience in an IT Service Desk environment
Supporting Windows OS, Microsoft 365, Azure AD/Entra ID, Intune, and more
A proactive mindset, excellent communication skills, and fluency in English
Strong knowledge of Windows OS, Microsoft 365, Azure, SharePoint, and Intune
Familiarity with ITIL or other ITSM frameworks

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Decades of Experience

Years in the Industry

ABL has accumulated extensive expertise across energy, marine, and infrastructure sectors, enabling them to handle complex global projects with precision.

ABL delivers innovative solutions for some of the most complex projects worldwide, spanning energy, infrastructure, and marine.
The company is renowned for its ability to tackle large-scale, multidisciplinary projects, often combining expertise from multiple sectors.
ABL’s diverse portfolio includes offshore wind, renewable energy, and critical infrastructure projects across the globe.
Specializing in both consulting and design, ABL offers a unique blend of technical expertise and hands-on project delivery.
Their work is critical to advancing sustainable solutions in energy, infrastructure, and marine industries.
ABL’s dedication to high standards ensures each project is executed with precision, even under the most challenging conditions.

Culture + Values

Collaboration

The company emphasizes teamwork and collective effort to achieve common goals.

Trust, openness and kindness

Trust, Openness & Kindness

The company fosters a culture built on mutual trust, transparent communication, and a kind and supportive environment.

Environment + Sustainability

Top 37%

Global EcoVadis Ranking

Achieved bronze rating in EcoVadis assessment, placing the company among the top 37% globally.

Maintains a group-wide emissions tracking programme aligned with GHG Protocol scopes 1, 2, and 3.
Operates a dedicated environmental task force that meets monthly to address six key priorities, including GHG inventory and stakeholder engagement.
Collaborates with the Energy Industries Council as the UK Principal Partner to advance the energy transition.
Committed to UN Global Compact Network UK initiatives focusing on electrification, hydrogen/ammonia, emissions audit and abatement, CCUS, and climate adaptation.
Conducts first-year reporting under the EU Taxonomy and Norwegian Transparency Act.
Develops proprietary emissions-tracking software ('emiTr') to support ports' carbon footprint assessments, aligning with IMO2050 goals.
Aligns strategic objectives with UN Sustainable Development Goals SDG 6, 9, 10, 12, and 15.

Inclusion & Diversity

2023 HR Platform

Launched in 2023

Implemented a group-wide HR and people platform to track and report on diversity efforts.

2023 Survey

First Group-Wide Survey

Conducted the first group-wide diversity and inclusion survey to gather insights and promote understanding.

Mandatory diversity and inclusion training implemented across the Group
Support for Women in Oil & Gas (WeGo) activities in Malaysia to advocate equal opportunity for women

Articles

Asset Integrity Management

Maintenance and Reliability Optimisation

Digital Solutions

North Sea green hydrogen initiative (AquaVentus)

Completion of acquisition of Proper Marine

Company

Overview

Decades of Experience

Years in the Industry

ABL has accumulated extensive expertise across energy, marine, and infrastructure sectors, enabling them to handle complex global projects with precision.

ABL delivers innovative solutions for some of the most complex projects worldwide, spanning energy, infrastructure, and marine.
The company is renowned for its ability to tackle large-scale, multidisciplinary projects, often combining expertise from multiple sectors.
ABL’s diverse portfolio includes offshore wind, renewable energy, and critical infrastructure projects across the globe.
Specializing in both consulting and design, ABL offers a unique blend of technical expertise and hands-on project delivery.
Their work is critical to advancing sustainable solutions in energy, infrastructure, and marine industries.
ABL’s dedication to high standards ensures each project is executed with precision, even under the most challenging conditions.

Culture + Values

Collaboration

The company emphasizes teamwork and collective effort to achieve common goals.

Trust, openness and kindness

Trust, Openness & Kindness

The company fosters a culture built on mutual trust, transparent communication, and a kind and supportive environment.

Environment + Sustainability

Top 37%

Global EcoVadis Ranking

Achieved bronze rating in EcoVadis assessment, placing the company among the top 37% globally.

Maintains a group-wide emissions tracking programme aligned with GHG Protocol scopes 1, 2, and 3.
Operates a dedicated environmental task force that meets monthly to address six key priorities, including GHG inventory and stakeholder engagement.
Collaborates with the Energy Industries Council as the UK Principal Partner to advance the energy transition.
Committed to UN Global Compact Network UK initiatives focusing on electrification, hydrogen/ammonia, emissions audit and abatement, CCUS, and climate adaptation.
Conducts first-year reporting under the EU Taxonomy and Norwegian Transparency Act.
Develops proprietary emissions-tracking software ('emiTr') to support ports' carbon footprint assessments, aligning with IMO2050 goals.
Aligns strategic objectives with UN Sustainable Development Goals SDG 6, 9, 10, 12, and 15.

Inclusion & Diversity

2023 HR Platform

Launched in 2023

Implemented a group-wide HR and people platform to track and report on diversity efforts.

2023 Survey

First Group-Wide Survey

Conducted the first group-wide diversity and inclusion survey to gather insights and promote understanding.

Mandatory diversity and inclusion training implemented across the Group
Support for Women in Oil & Gas (WeGo) activities in Malaysia to advocate equal opportunity for women

Articles

Asset Integrity Management

Maintenance and Reliability Optimisation

Digital Solutions

North Sea green hydrogen initiative (AquaVentus)

Completion of acquisition of Proper Marine