Maintenance Supervisor

Description

The role includes overseeing work orders, completing the make‑ready process for vacant apartments, developing standards for community aesthetics, inspecting work performed by staff and contractors, and maintaining adequate inventories while staying within budgetary limits.

Additional responsibilities involve conducting monthly preventative maintenance, leading safety meetings, maintaining compliance with OSHA and MSDS requirements, and delivering exceptional customer service to residents and stakeholders.

• Work with on‑site team to prioritize solutions and drive journey metrics.
• Analyze issues and create innovative solutions to improve operations.
• Engage residents, prospects, associates and stakeholders, embodying company culture.
• Create and maintain clear, sequenced project plans to launch initiatives.
• Lead cross‑functional teams through change programs using frameworks and influence modeling.
• Participate in community and industry activities to enhance company reputation.
• Diagnose and repair maintenance issues from resident work orders, complying with policies, safety standards, and codes.
• Manage the “make‑ready” process for vacant units, including inspections, punch lists, vendor coordination, and final approvals.
• Develop and enforce cleanliness and appearance standards for grounds, amenities, exteriors, and common areas.
• Inspect work of service team members and contractors, ensuring quality and corrective actions as needed.
• Maintain inventory of spare parts, order supplies within budget, and assist in budget development for repairs and capital expenses.
• Perform monthly preventative maintenance and conduct regular safety meetings, keeping MSDS and OSHA compliance up to date.
• Provide courteous resident service, assigning work orders promptly and handling complaints professionally.

Requirements

The Service Director works a flexible 40‑hour week, with typical hours from 9 am to 6 pm on weekdays and varying weekend schedules, and must be available on call during evenings, weekends, and holidays.

Candidates must have 2‑3 years of apartment maintenance experience, a high school diploma or GED (college/technical degree preferred), and possess EPA refrigerant and pool‑operator certifications, as well as a valid driver’s license.

Strong communication, mathematical, logical reasoning, and computer skills are required, along with the ability to lead a maintenance team, perform routine equipment upkeep, and adhere to safety and physical demands of the job, which includes lifting up to 150 lb with assistance and working in all weather conditions.

• 2–3 years of apartment maintenance experience with knowledge of hand/power tools, mechanical equipment, and OSHA/MSDS regulations.
• High school diploma/GED required; college or technical degree preferred.
• EPA Type I & II or Universal refrigerant certification, and valid Certified Pool Operator (or Spa and Pool) certification; valid driver’s license.
• Proficient in computer applications (internet, word processing, spreadsheets) and property management systems.
• Ability to lead and supervise maintenance staff, schedule and perform routine equipment maintenance.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance