Requirements
bachelor's
call-center
incident-mgmt
itil
active directory
office365
- Bachelor’s degree in Computer Science or related field, or equivalent experience.
- 1‑3 years IT call‑center experience.
- 1‑3 years experience with incident‑management software (e.g., Track‑IT, Microsoft Service Center, Remedy).
- Exposure to ITIL Service Management.
- Strong analytical and problem‑solving skills.
- Ability to quickly learn diverse hardware, software, and enterprise applications.
- Excellent written and oral customer service skills; able to communicate with technical and non‑technical audiences.
- Working knowledge of Active Directory, Windows 7/10, Office 365, printer support, infrastructure systems, and enterprise applications.
- ITIL certification (preferred).
- Minimal travel (~10 % annually) to Enviva production facilities.
- Lift and pull up to 50 lb.
- Position not eligible for visa sponsorship.
Benefits
Compensation includes a performance bonus, equity, and relocation assistance for eligible candidates, along with a comprehensive benefits package that covers medical, dental, vision, life, and disability insurance, education reimbursement, 401(k) with employer contributions, HSA contributions, paid time off, twelve paid holidays, and parental leave.
The salary range for this position is $75,960 — $88,620 USD, and the role is not eligible for visa sponsorship.
- Performance bonus, equity, and relocation assistance for eligible candidates.
- Medical, dental, vision, life, and disability insurance.
- Education reimbursement.
- 401(k) with employer contributions.
- Paid time off, 12 paid holidays, and parental leave.
- Salary range: $75,960 — $88,620 USD.
Training + Development
Information not given or found