Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Assistant Director, Group Digital & Technology
Frasers Property Limited
Lead IT helpdesk and Microsoft 365 services, managing team, vendors, and user experience.
6d ago
Expert & Leadership (13+ years)
Full Time
Singapore
Office Full-Time
Company Size
5,032 Employees
Service Specialisms
Commercial property development
Residential property development
Hospitality
Retail property
Industrial & logistics
Sector Specialisms
Residential
Retail
Commercial
Business Parks
Industrial & Logistics
Hospitality
Role
What you would be doing
m365 administration
helpdesk operations
data protection
vendor management
user training
performance monitoring
- Coordinate with external vendors and service providers for the integration of third-party services and applications with Microsoft 365.
- Align helpdesk operations with broader organizational goals.
- Ensure the Microsoft 365 environment adheres to corporate security policies and compliance requirements. Implement data loss prevention (DLP), eDiscovery, and retention policies.
- Ensure team members have the tools and knowledge to resolve issues.
- Serve as a liaison between helpdesk and other IT teams.
- Maintain compliance with IT policies and manage IT asset inventory.
- Microsoft 365 Administration: Oversee the deployment, configuration, and maintenance of Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
- Manage helpdesk budget and optimize resource allocation.
- Ensure prioritization of tickets based on urgency and impact.
- Collaboration and Productivity Enhancements. Implement and manage collaboration tools and solutions to enhance productivity across the organization.
- Supervise daily helpdesk activities and ticket resolution.
- Provide hands-on support for complex or high-priority issues.
- Lead and mentor a team of IT professionals responsible for Microsoft 365 services and IT helpdesk.
- Lead or support IT projects impacting end-user support.
- Schedule and staff helpdesk operations, including after-hours support.
- Collaborate with vendors to refine helpdesk processes.
- Ensure optimal performance & availability of services.
- Develop and deliver training programs to enhance user proficiency with tools implemented.
- Monitor KPIs and SLAs, and address performance gaps.
- Set performance goals, conduct reviews, and provide training.
- Act as an escalation point for the helpdesk team.
- Oversee outsourced vendors to ensure SLA compliance.
- Foster a collaborative and customer focused culture within the team.
What you bring
microsoft 365
itil
video conferencing
microsoft cert
team lead
communication
- Proficiency in helpdesk systems, remote support tools, and ITSM frameworks (e.g., ITIL).
- Proven experience in leading and managing IT teams.
- Willingness to stay updated with the latest trends and technologies.
- Bachelor’s degree in Information Technology, Computer Science, or a related field. Advanced certifications such as Microsoft Certified: Enterprise Administrator Expert or Microsoft Certified: Security Administrator Associate are preferred.
- Proficiency in Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and OneDrive. Strong knowledge of security and compliance features within Microsoft 365.
- Ability to manage multiple tasks and projects with attention to detail.
- Excellent communication and interpersonal skills.
- Strong analytical and troubleshooting abilities. Ability to resolve complex technical issues efficiently.
- Minimum of 8 years of IT support experience, with 5+ years in a managerial role.
- Proficient in communications and video conferencing tool.
- Experience in providing VIP support to senior executives is highly desirable.
- Experience managing IT budgets and resources.
- Minimum of 5 years of experience in managing and supporting Microsoft 365 services.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Technical Coordinator Jobs in North Region (Singapore) SingaporeSystems Administrator Jobs in North Region (Singapore) SingaporeIT Admin Jobs in North Region (Singapore) SingaporeIT Support Jobs in North Region (Singapore) SingaporeIT Operations Jobs in North Region (Singapore) SingaporeTechnical Manager Jobs in North Region (Singapore) SingaporeIT Consultant Jobs in North Region (Singapore) SingaporeTechnical Coordinator Jobs in North-East Region (Singapore) Singapore
Company
Overview
1963
Year Founded
The company was established in 1963, marking its origins in the mid-20th century.
40B
Assets Under Management
The company manages approximately S$40 billion in assets, reflecting its significant financial scale.
150+
Hotels Operated
Its hospitality arm operates over 150 hotels and serviced suites, showcasing its extensive global presence.
70+
Cities Served
The company's hotels and serviced suites are spread across more than 70 cities worldwide.
- It spans five major real-estate classes.
- From its Singapore HQ, it designs, builds and manages malls, homes, business parks, hotels, logistics hubs and serviced apartments globally.
- It operates REITs across retail, industrial, commercial and hospitality sectors, anchoring its investment arm.
- Its signature projects include One Bangkok, large mixed-use precincts in Australia, Europe and Asia.
- It excels at integrated developments—housing, offices, hotels and leisure—woven into liveable urban districts.
- Notable for rebranding Australand to Frasers Property Australia after acquisition in 2014, expanding its footprint.
- It uniquely combines development with long-term asset management and REIT sponsorship.
- Collaborative: Teamwork is the key to our success. We challenge and support each other. We partner with our colleagues, customers and stakeholders to create shared value. We share our expertise and seek others’ advice.
- Progressive: Curiosity drives us to seek opportunities to innovate. We are energetic and purposeful. We are proactive, not reactive. We embrace change.
- Respectful: Respect for our customers and ourselves is at the heart of everything we do. We listen and seek to understand. We believe in each other’s expertise. We appreciate and value each‑other’s commitment and the balance we all need in our lives.
- Real: Authenticity is the essence of all our dealings. We celebrate diversity. We do what’s right. We take ownership and accept accountability. We are what we do.
16 GWh
On-Site Solar Energy Generated
Generated over 16 gigawatt-hours of on-site solar energy by FY22, showcasing significant progress in renewable energy adoption.
161,000 sq ft
Solar PV Installed
Installed over 161,000 square feet of solar photovoltaic panels by FY23 to support renewable energy initiatives.
95%
Waste Diversion Rate
Achieved a 95% diversion rate for waste generated in landlord-controlled areas, reducing landfill impact.
12,000 sqm
Carbon-Neutral Carpets
Procured 12,000 square meters of carbon-neutral carpets in 2021, aligning with responsible sourcing policies.
- Committed to achieving net‑zero carbon across Scopes 1, 2 and 3 by 2050; first SGX‑listed real estate company to make this commitment.
- Five business units and three REITs have developed net‑zero carbon roadmaps; over 5,900 employees trained on sustainability.
- Targets include science‑based carbon reduction roadmaps by 2022, climate‑risk assessments, and TCFD‑aligned adaptation plans by 2024.
- Aim to green‑certify 80 % of owned and managed assets by 2024 across certifications like Green Mark, BREEAM, WELL and LEED.
- Implemented Group‑wide responsible sourcing policy; two modern slavery statements enacted.
Top 3 gender equality
Equileap ranking
Ranked among the top three SGX-listed companies for gender equality and globally in the top 12% for gender equity.
69% equity recognition
Global recognition for gender equity
Recognized as an Employer of Choice for gender equity by Forbes and the Workplace Gender Equality Agency for six consecutive years.
52% female workforce
Global workforce composition
Over half of the global workforce is female, reflecting strong female representation across all levels of the organization.
2 weeks paternity leave
Enhanced parental policies
Offers at least two weeks of paternity leave for male employees in Singapore, alongside additional compassionate leave for miscarriage.
- Initiatives include the Group DEI Framework and taskforce (established FY21), along with inclusive leadership and unconscious-bias training programs.
- Selected as one of Forbes’ World’s Top Companies for Women in 2024.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio