Installation Manager

Description

• Review and publish daily installation and service reports to identify wins and opportunities for improvement
• Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call
• Collaborate with all office and corporate functional teams
• Works with the Field Trainer on individual performance, abilities, and capacities of the installers
• Partner with leadership on identifying systemic training gaps and propose solutions to address gap
• Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible
• Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion
• Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
• Identify opportunities in daily operations to pull forward jobs and maximize speed to installation
• Train, coach and develop installation employees and contractors both in the office and in the field
• Responsible for driving proficiency and efficiency amongst installation subcontractors
• Work with the customer to schedule jobs based on installer availability and customer preferences
• Improve subcontractor retention rates through impactful training and engagement
• Recruit subcontractors as needed to expand installation capacity

Requirements

• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
• Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
• Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “today not tomorrow” mentality.
• Must hold a valid driver's license.
• Demonstrated superior quality and attention to detail in all facets of the installation process.
• Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
• Less than 10% domestic travel required.
• High School Diploma or equivalent.
• Experience in residential remodeling, plumbing, electrical, bathroom, and kitchen installation.
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
• Ability to teach others through hands-on and documentation-based learning methods.
• Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization.
• Track record of successfully recruiting, training, coaching, and onboarding subcontractors.
• Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• 3+ years of successful experience in home construction, remodeling, and/or installation management.
• Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer’s needs at the forefront of every interaction.
• Familiarity and comfort using ladders of various heights.
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Benefits

• Normal Office Environment.
• Indoor work in a climate-controlled environment.

Training + Development

Interview process

Visa Sponsorship

Security clearance