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Lobby Ambassador
The Lana, Dubai - Dorchester Collection
Deliver seamless, welcoming lobby service; coordinate guest arrivals, departures, and preferences.
7d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Dubai, Dubai, United Arab Emirates
Office Full-Time
Company Size
200 Employees
Service Specialisms
Hospitality services
Event management
Food & Beverage operations
Spa & wellness management
Luxury concierge
Architecture
Interior design
Guest services
Sector Specialisms
No specialisms available
Role
What you would be doing
guest coordination
arrival management
lobby presence
team liaison
logistics coordination
experience delivery
- Engage with guests to enhance their profiles and communicate personal preferences to the wider team.
- Be the central point of contact in the lobby, ready to respond to guest needs and anticipate any concerns before they arise.
- You’ll also coordinate closely with departments such as Housekeeping, Front Office, Concierge, Valet and Creative Teams to ensure all guest movements, requests and preferences are communicated clearly and delivered on time.
- You will manage all guests' arrivals and departures, including coordinating hotel car logistics and assisting guests arriving in their own vehicles.
- You will be responsible for creating a seamless and welcoming experience by being consistently present in the lobby and ensuring our guests received nothing but the best experience throughout their journey.
- Support the Creative Team in organizing special guest's moments and unique experiences.
- You’ll bring your unique personality and passion for hospitality to the role and the team.
What you bring
communication
english
multilingual
guest engagement
coordination
fast-paced
- Communication is what keeps our departments running perfectly. You are confident in sharing clear, concise updates and providing exceptional service to our guests.
- Additional languages skills such as Arabic, Russian, French or Mandarin are a plus.
- English is the primary language used in our hotel. You can comfortably communicate in this language.
- You have a talent for guest engagement, anticipating needs, and coordinating across multiple departments in a fast-paced luxury environment.
- Shared Company Accommodation
- World-class Development Opportunities
- Complimentary stays with breakfast included in our sister Dorchester Collection hotels
- Uniform provided by the Company with complimentary laundry
- Flight Allowance every 24 months
- 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
- Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Lobby Ambassador you’ll have the opportunity to bring these to life and create memorable moments for our guests.
- Meals on Duty
- Life Insurance
- Private Medical Insurance
- Company provided transportation to and from work
- Competitive Salary Package
- Service Charge
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- A symbol of opulence and refinement, this exclusive hotel sits at the heart of Dubai's most vibrant district.
- It blends the finest architectural design with world-class service, offering an unparalleled luxury experience.
- Its rooms and suites are designed to offer comfort and sophistication, with a focus on personalized service.
- The hotel boasts cutting-edge amenities, including exceptional dining, wellness facilities, and event spaces.
- Guests can expect a curated experience that reflects the essence of modern luxury in the heart of Dubai.
- The Lana also stands out for its panoramic views of the Dubai skyline and the serene waters of the Arabian Gulf.
- Located close to iconic landmarks, it is a prime destination for both leisure and business travelers seeking high-end experiences.
- A renowned hospitality destination blends modernity with classic elegance in its refined approach.
- They are dedicated to creating a space of understated luxury where guests feel at home.
- They focus on personalized service and attention to detail to ensure every experience exceeds expectations.
- They value excellence, sophistication, and innovation, offering exceptional experiences in every aspect of the stay.
- They are committed to craftsmanship and impeccable service.
Net-zero by 2030
Sustainability Goal
Aim to achieve net-zero carbon emissions by the year 2030.
- Dedicated to minimizing environmental impact and embracing sustainability in every aspect of operations.
- Commitment includes energy efficiency, water conservation, and waste reduction strategies.
- Focus on sourcing local and sustainable products whenever possible.
- Implementation of green technologies and eco-friendly building practices.
- Continuous monitoring and assessment of environmental performance to ensure ongoing improvement.
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