Facility Solutions Manager

City Wide Facility Solutions

City Wide Facility Solutions offers comprehensive facility management services nationwide.

Manage client relationships, contractors, and sales for facility services.

9 days ago ago

Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Lenexa, KS

Field

Company Size

5,000 Employees

Service Specialisms

Facility Management

Janitorial Services

Floor Care

Security Services

Landscaping

HVAC Services

Plumbing

Electrical Services

Sector Specialisms

Commercial Buildings

Retail

Office

Industrial

Healthcare Facilities

Educational Facilities

Hospitality

Government Buildings

Role

What you would be doing

client management

contractor management

service scheduling

quality inspections

crm updates

staffing planning

Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Ensure adequate (internal and external) staffing needs to service clients
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Communicate client survey responses to the Director of Operations, Night Managers, and Contractors
Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics
Formulate and manage an effective service strategy and schedule tailored to each client
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Promote the sale of, procure, and monitor supplies for clients.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received
Notify Sales Executives of potential accounts in your territory, especially new construction
Participate and be present in monthly IC paydays
Schedule each non-routine activity in client facilities using Outlook
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise

What you bring

microsoft office

crm

bachelor's

sales management