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Systems & Performance Analyst
Riverside
Providing systems management and support for the Property Services Directorate, including configuration changes, training, upgrades, and adherence to change control processes. Involves maintaining relationships, updating business processes, monitoring performance, and contributing to process development. Requires excellent communication and IT skills, experience with specific systems, and knowledge of data analysis concepts.
24d ago
ÂŁ34,238
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
City Of London, England, United Kingdom
Field
Company Size
2,000 Employees
Service Specialisms
Supported housing
Retirement housing
Extra care housing
Substance misuse and rehabilitation
Young people and families support
Veterans services
Community services
Floating support services
Sector Specialisms
Business Services
Consumer Brands
Education & Training
Franchisors
Healthcare
Software & IT
Specialty Manufacturing & Distribution
Role
What you would be doing
process documentation
change control
data audit
system testing
user guide maintenance
internal training
- Assist in documenting Processes and Procedures
- Adhere to and support the Change Control Processes
- Supporting colleagues in performing data audits to ensure Systems and Processes are working as expected
- Support with the coordination of UAT by preparing and testing any Changes to satisfy LIVE Requests, Changes or Upgrades.
- Providing support for System Projects, either through configuration changes or providing high-level analysis of existing configurations.
- Maintain user guides for Business Systems
- Developing and maintaining relationships with stakeholders
- Monitor performance to achieve agreed KPIs and objectives
- Provide knowledge updates to the relevant teams to benefit from the information.
- Support systems’ upgrades through preparation and testing
- Scope and deliver internal training as required, either within a train the trainer exercise or directly
- Contribute to the continual review and development of processes/procedures within the Organization.
What you bring
excel
sql server
t-sql
power bi/query
automation
itil
- Data Analysis Concepts / Statistical Reasoning
- Experience managing, engaging and influencing stakeholders.
- Demonstrable experience using Microsoft Excel formulae, pivot tables and querying external connections.
- Experience mapping and updating business processes.
- Experience is supporting Mobile Apps (Installation and Configuration)
- Experience with MS SQL Server Management Studio for querying Relational SQL Databases
- T-SQL training or experience in selection, aggregation, sorting and filtering statements
- Experience in automating processes and procedures
- Understanding and addressing relevant actions or trends derived from Business Reports, including internal KPIs and Supplier SLAs
- Experience with APIs, Interfaces between Systems and SFTP.
- Experience managing and supporting systems such as Oneserve/DRS (or equivalent Task, Scheduling or Field Service Management Applications) following a best practice management framework ideally supported by a qualification (Such as ITIL Foundation)
- Experience using a bespoke SaaS Reporting Solution (E.g. Oneserve Analytics Module)
- Advanced IT Skills and Literacy.
- Excellent communication skills, both oral and written
- Experience with Power BI, Power Query and (beneficial) Dax queries
- Investment in your learning, personal development and technology
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearance- criminal records checks (dbs) for employees working with vulnerable individuals
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Company
Overview
- Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
- Specializes in social care, working to improve the lives of vulnerable people through tailored services.
- Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
- Offers a range of services like homelessness prevention, mental health support, and youth services.
- Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
- Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
- Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
- A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.
- We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
- We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
- We believe in collaboration, working together to achieve our vision and deliver the best possible service.
- We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
- We are passionate about making a difference and delivering quality services to our communities.
2050
Net Zero Carbon Emissions Target
The company is committed to achieving Net Zero carbon emissions by the year 2050.
- Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
- Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
- Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
- Already reduced carbon emissions for residents.
X% Women in Leadership
Women in Senior Roles
The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.
- Committed to fostering an inclusive culture where everyone feels they belong.
- Set measurable targets to increase the representation of women in leadership roles.
- Strive to ensure a diverse workforce through recruitment practices and employee development programs.
- Track and report on gender pay gap and aim to reduce it over time through focused strategies.
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