Analyst - HR Operations at Jll in Gurgaon, Haryana, India | Kablio
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Analyst - HR Operations
Jll
JLL provides professional services in real estate and investment management worldwide.
Handle Workday Learning queries, manage courses, data, and support HR ops.
4 days ago ago
Junior (1-3 years)
Full Time
Gurgaon, Haryana, India
Office Full-Time
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
+2 more
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
+18 more
Role
Description
workday learning
case management
course publishing
program management
campaign creation
roster updates
Updating Rosters post evaluating & analyzing the source data
Resolve Tier 1 queries and transactions related to Workday Learning module
Managing Workday Learning cases and queries like transcript and training issues from users
Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue
Review SOPs/Job Aids/Reference documents and assist SME to update and restructure them as required.
Managing publishing/modification of digital courses, Video interactions, blended courses etc.
Creating/Modifying Offerings and Sessions
Managing & Coordinating queries on Case management tool.
Managing Programs and Audience in Workday Learning including creation and edit activities
Creating and managing Campaigns in Workday Learning
Managing Standalone test creation and edit activities in Questions Bank application
Requirements
ms office
workday learning
case management
hr degree
entry-level
communication
Good written and verbal communication skills
Good Customer service skills using efficient processes
Demonstrating good understanding of core Learning and Development practices, processes, procedures, and policies
Knowledge on MS Office Suite skills (Word, Excel, Outlook)
Highly Organized and Self-motivated
0-2 years of experience in HR or client services role preferred
Strong teamwork interaction and orientation
Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards
Ability to identify and escalate complex queries to appropriate owner
Attention to detail and ability to work towards tight deadlines
Demonstrate good proficiency in HR processes and standard operating procedures
Knowledge of Case Management tool an added advantage
Ability to adapt and drive change to derive efficiencies/productivity
Result oriented and Proactive in achieving results
Previous experience in a Workday Learning environment preferred or similar HR ERP desirable
Proactive in achieving results and seeking improvements
Ability to work in a fast-paced environment with constant deadlines
Bachelor’s degree in Human Resources or Personnel Management
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
The company is known for its innovative solutions in real estate technology and sustainability.
Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
JLL has pioneered the integration of data-driven insights into real estate decision-making.
The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
Notable for its long-standing history, JLL continues to shape the global real estate landscape.
Culture + Values
Integrity, teamwork and ethics in all of our actions
Respect for people, their contributions and personal growth
Customer-driven focus with a commitment to excellence
Commitment to sustainability and the environment
Innovation and creativity in everything we do
Building strong relationships and trust with our clients, partners, and communities
Environment + Sustainability
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
Implementing green building certifications for managed properties, such as LEED and BREEAM
Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
Inclusion & Diversity
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
Dedicated programs for advancing women’s leadership and mentorship.
Partnerships with external organizations to promote gender equality in real estate.
Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
Articles
JLL Careers
JLL Projects
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