Analyst - HR Operations

Description

• Updating Rosters post evaluating & analyzing the source data
• Resolve Tier 1 queries and transactions related to Workday Learning module
• Managing Workday Learning cases and queries like transcript and training issues from users
• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue
• Review SOPs/Job Aids/Reference documents and assist SME to update and restructure them as required.
• Managing publishing/modification of digital courses, Video interactions, blended courses etc.
• Creating/Modifying Offerings and Sessions
• Managing & Coordinating queries on Case management tool.
• Managing Programs and Audience in Workday Learning including creation and edit activities
• Creating and managing Campaigns in Workday Learning
• Managing Standalone test creation and edit activities in Questions Bank application

Requirements

• Good written and verbal communication skills
• Good Customer service skills using efficient processes
• Demonstrating good understanding of core Learning and Development practices, processes, procedures, and policies
• Knowledge on MS Office Suite skills (Word, Excel, Outlook)
• Highly Organized and Self-motivated
• 0-2 years of experience in HR or client services role preferred
• Strong teamwork interaction and orientation
• Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards
• Ability to identify and escalate complex queries to appropriate owner
• Attention to detail and ability to work towards tight deadlines
• Demonstrate good proficiency in HR processes and standard operating procedures
• Knowledge of Case Management tool an added advantage
• Ability to adapt and drive change to derive efficiencies/productivity
• Result oriented and Proactive in achieving results
• Previous experience in a Workday Learning environment preferred or similar HR ERP desirable
• Proactive in achieving results and seeking improvements
• Ability to work in a fast-paced environment with constant deadlines
• Bachelor’s degree in Human Resources or Personnel Management

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance