Regional Director of Operaitions
Cedarhurst Senior Living
Oversee operations of senior living communities, support EDs, manage staff, drive growth.
21 days ago ago
Expert & Leadership (13+ years)
Full Time
Naperville, IL
Onsite
Company Size
654 Employees
Service Specialisms
Senior Living
Residential Care
Sector Specialisms
Senior Living
Assisted Living
Memory Care
Independent Living
Personalized Care
Dementia Care
Alzheimer’s Care
Wellness Programs
Role
What you would be doing
pre-opening
orientation
conflict resolution
staff management
budget management
operations review
- Offer proactive solutions to problems and circumstances in keeping with the company vision, values, policies, and standards.
- Coordinate efforts to provide support services to assigned communities.
- Actively participate in networking and community-based group(s) that are relevant to Cedarhurst’s business.
- Develop and implement ED orientation for each new ED within the communities you oversee.
- Perform conflict intervention and resolution for customers, families, employees, and affected parties.
- Manages five or more (5+) subordinate supervisors who supervise a total of approximately 30-50 employees in the areas of Housekeeping, Resident Care, Maintenance, Dietary, and Office within the primary Community.
- Provide leadership in such a manner that represents key servant leadership principles, including effective listening, empathy, awareness, and persuasiveness.
- Coordinate the planning and implementation of the Pre-Opening process for each assigned new-build community, including assistance to the ED in preparing and maintaining the Pre-Opening Checklist, as well as supervising the completion of selected Pre-Opening tasks and department-specific pre-opening checklists.
- Assist the EDs in assigned territory development of their management teams, including assistance with interviewing, and hiring, training, and coaching/counseling.
- Recruits, interviews, hires, and trains employees.
- Must exhibit and promote a high level of customer service, hospitality, curiosity, and friendliness toward all residents, visitors, employees, and the overall community.
- Develop and/or coordinate new hire orientation and ongoing training and new directives, in conjunction with the Director of Education & Engagement, for assigned communities in relation to person-directed care, life enrichment practices, and quality assurance in accordance with Federal, State, and Local regulations.
- Support EDs, Marketing, and Sales team in efforts to build community census, retain existing residents and promote to the public the communities in the assigned territory.
- Perform all communication and support necessary to sustain adherence to budgets at each assigned community and communicate identified strategies to the Divisional Director of Operations.
- Provides overall direction, coordination, and evaluation of these units.
- Conduct routine Operations Reviews for each assigned community, and coordinate fulfillment of any special needs with other specialized Cedarhurst staff (e.g., accounting, health services, etc.).
- Manages and supports five or more (5+) Executive Directors.
What you bring
microsoft office
welcome crm
emr
bachelor’s degree
9+ years
senior housing
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook), Internet browsers (Chrome, Edge, Internet Explorer), Welcome Home CRM, and electronic medical record systems.
- Cedarhurst considers the health and safety of its patients, family members, and team members as its highest priorities. All offers of employment are conditioned on completing and passing a background and drug test, encouraged to participate in COVID-19 vaccine program, participating in testing requirements (COVID-19 and TB) and using designated PPE when required.
- Bachelor’s Degree in Business Administration or management-related field OR 9+ years of past experience.
- Must have the ability to remain calm in stressful situations, to be flexible, to work well with many interruptions, and have skill in multi-tasking.
- Proven experience in staffing, leading, developing, and retaining a strong team.
- Excellent communication and interpersonal skills are required along with the heart and passion to work with older adults while providing the best care possible.
- Respect for the principles of resident rights and confidentiality.
- Minimum five (5) years experience in senior housing operations with proven leadership and organizational skills.
- Must possess a general knowledge of laws and restrictions regarding Assisted Living care, as well as a solid understanding of opportunities and limits of other levels of care within senior living.
- Demonstrates competence in regulatory compliance and ensures that each community remains in compliance with all regulatory agencies.
- Applicable State Licensure/Certification required.
- Must be a self-starter, attentive to detail, and possess excellent organizational skills and project management skills.
- Exceptional analytical skills, tireless dedication, and goal-oriented.
- Available to travel as needed.
- Cedarhurst believes that its team is its greatest asset. For this reason, we provide our team members with extensive training as well as personal and career development opportunities.
- Cedarhurst offers a competitive benefits package including medical insurance coverage, life insurance, long-term disability coverage, and a 401(k) Plan with company match (after 1 year of service).
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- offers of employment require passing a background and drug test, covid‑19 vaccine program, and related testing.
Company
Overview
50–63 Communities
National Presence
Operates in the Midwest and Southeast, tailoring to local needs.
60-day
Money-Back Guarantee
Offers an unusual 60-day money-back guarantee for residents.
50 Dreams
Residents Fulfilled
Programs like Dream Come TRUE have helped nearly 50 residents fulfill personal goals.
$HundredsM Revenue
Financial Strength
Backed by revenue in the hundreds of millions, supporting ongoing expansion.
- Delivers a spectrum of living options—from independent apartments to memory care neighborhoods—rooted in person‑centered support.
- Developed standout programs like Dream Come TRUE (granting resident bucket‑list experiences) and Pair to Prepare™ to ease transitions.
- Invests in memory‑care training and evidence‑based programming, earning certifications and Alzheimer’s Association recognition.
- Typical communities feature chef‑prepared dining, fitness and wellness offerings, walking paths, communal spaces, and regular excursions.
- We are dedicated to providing exceptional care and service in a warm, nurturing environment.
- We empower our team members to make a difference every day in the lives of our residents.
- We are committed to maintaining the highest standards of integrity, respect, and compassion.
- We strive for excellence in all that we do, seeking to continuously improve the lives of those we serve.
- We value the uniqueness of each individual and foster an atmosphere of personal connection and family-like relationships.
2050 Target
Net-Zero Carbon Emissions
The company aims to achieve net-zero carbon emissions by integrating renewable energy sources and sustainable practices.
- Committed to minimizing environmental footprint across all properties.
- Prioritizes energy-efficient technologies, water conservation, and sustainable building materials.
- Several communities incorporate renewable energy sources to reduce energy consumption.
- Continuously measures and tracks energy use to reduce waste and promote sustainability.
70% Women
Employee Diversity
Represents the proportion of women among staff members.
- fosters an inclusive workplace culture where every employee is respected and valued.
- prioritizes diverse hiring practices across all roles and levels of the organization.
- regularly conducts training programs to promote inclusivity and cultural competence among staff.
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