Account Executive

We’re currently looking for Account Executives who will be championing world class customer service by dealing with inbound sales enquiries - making sure to upsell and cross-sell wherever possible.

• Raise contracts and administer customer orders with attention to detail to ensure we prevent queries, invoice issues and disputes at the front end of the transaction
• Meet and exceed sales targets and KPI’s such as revenue, profitability, call volumes and quality, talk time, data enrichment
• Respond to all inbound enquiries as quickly as possible to convert into an order, processing and managing from inbound (email/web/chat/phone) contact
• Effectively cross-sell, upsell and maintain a thorough understanding of our products and services, introducing customers to new and innovative products and educating them about the full product and service offer across our divisions
• Work with our operations teams and those of our re-hire partners in a calm and collected way to ensure customers get the equipment they need when they need it

• Customer obsessed with an eye for detail, able to multitask and have good commercial awareness
• Experience of inbound and outbound telesales or telemarketing, with a proven track record of achieving results by building relationships and using a consultative approach
• Resilience and tenacity
• An ability to work autonomously, demonstrating initiative and problem-solving skills to deliver results.
• Experience handling inbound phone inquiries and providing first-class customer service.
• Professional and effective all-round communication and telephone skills to build relationships and ensure expectations are met

We know everyone works differently, and we want our process to work for you. If you need any adjustments or support - for example, extra time, a quiet space, or an alternative format, just let our Recruitment Team know when you’re invited, and we’ll make sure everything’s in place to help you perform at your best.

Hybrid Working Pattern - Various Roles

• Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more
• Assessment Centre – If successful, you’ll be invited to one of our in-person assessment centres where you’ll take part in practical, group-based activities and meet some of the team.
• Wellbeing and healthcare support - at work and at home
• Video Interview – You’ll have a 30 minute video chat with one of our Recruitment Team. It’s a great opportunity for us to get to know you and for you to learn more about the role.
• Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
• One paid volunteering day each year to give back to your community
• Training and development opportunities to grow your career and skills
• Your birthday each year as annual leave to spend how you want to!