Head of Transactional Services

Description

• Provide guidance and motivate the Transactional Services teams to ensure they obtain results and achieve client and team KPIs
• Drive forward the effectiveness of controls of activities performed by the team.
• Manages existing Client and key stakeholder relationships.
• Work with the Senior Management Team (SMT) and other members of Client Finance to improve the efficiency, effectiveness and control of the operations.
• Work with internal audit and compliance to ensure that all compliance and control requirements are met; and
• Act as an escalation point for clients, surveyors and other relevant parties
• Leading aged debt reduction initiatives and Accounts Payable process initiatives.
• Leading, managing and working on key strategic projects.
• Monitoring key performance indicators and reporting on a regular basis in accordance with client and departmental requirements, ensuring internal and external service levels and targets agreed with clients and internal surveying teams are met
• Having responsibility for Transactional Service Team Associate Directors and their teams, ensuring that internal and external stakeholder expectations are met
• Contribute to the fee generation and cost savings of the Client Finance Department
• Evaluates, adapts and improves standards, techniques and procedures.
• Ensuring all necessary Quality Assurance reviews have been undertaken and signed off before issue; and
• Ensuring contractual compliance across the team, including SLAs and KPIs are achieved on behalf of BNPPRE;
• Works with and develops less experienced employees
• Ensuring all statutory, legislative and internal process requirements are always met, including the requirements of HMRC, the Royal Institution of Chartered Surveyors (RICS) and internal and external auditors.
• Working with the Senior Leadership and Senior Management Team to continuously improve the Client Finance capabilities and service offering, to ensure the department is recognised both internally and externally as a leader in its field
• Delivery of all transactional services tasks, including processing service charge and reporting, accurately and on time.
• Acting as a subject matter expert in the areas of client monies, credit control and inward and outward payment controls.
• Act as a mentor and role model to team members, providing coaching and support to the team to ensure appropriate levels of performance and technical skills are maintained
• Enhance BNP Paribas Real Estate‘s reputation through successful delivery.
• Develop, implement and continuously improve processes and procedures to ensure service delivery standards for internal and external clients are met in accordance with all relevant legislation and regulations
• Continuously improving processes to ensure market leading best practise financial management, in accordance with all relevant legislation; and
• Ensure all queries are responded to in good time
• Design and implement the departmental control framework and delegation policy relevant to their areas.
• Manages within budget and minimises overhead spend.
• Assist in internal and external audits of financial information, procedures and controls
• Leading the transactional services operations, ensuring services are delivered accurately, on time and to a high standard.

Requirements

• Experience of leading a team delivering high volume and value banking transactions across a significant number of bank accounts.
• Considerable practical experience in client monies management, financial operations and associated processes and controls.
• Understanding of accounting techniques, to include cashbook management, bank reconciliation control and management.
• Experience of leading large teams within a professional services environment.
• Recognised senior specialist who shares knowledge and advises others.
• Flexible in style and approach, able to be a self-starter and manage own workload
• Able to work on a broad range of projects; and
• Good skills in Microsoft Office products (Excel, Word, and Outlook). Experience of property management and accounting packages for managing agents (ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon) would be a distinct advantage.
• Ability to deliver in a fast-paced environment to tight deadlines.
• Highly numerate with strong attention to detail and excellent verbal and written communication skills.
• Tenacious, presentable, assertive, adaptable, self-aware and self-motivated with excellent verbal and written communication skills and a professional manner.

Benefits

• Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
• Heath & Leisure: Private medical cover, up to 30 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work

Training + Development

Interview process

Visa Sponsorship

Security clearance