Security Location Manager (Monday - Friday, 7AM - 3PM)

Description

• Oversees the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns
• Ensures Officers correctly fill out all necessary paperwork including daily activity reports, Maintenance reports and incident reports.
• Directly oversees all day to day activities associated with opening, managing, and closing the facility
• Ensures the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual
• Ensures the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage, and internal audit scores
• May be asked to meet with the property’s client contact on as needed basis
• Always maintains proper staffing levels to ensure customer service and operating standards are met through scheduling and managing on-call employees
• Train new officers (Track Tik, Barnacle, Patrol rounds)
• Work under variable temperature conditions (or extreme heat or cold), under variable noise levels, outdoors/indoors, around fumes and/or hazards, around dust and/or mite hazards, around chemicals and bio-hazards
• May be asked to fill in for front line associates during their absences
• Report incidents to ParkX Management in a timely manner (Phone and Track Tik Report)
• Collects deposits and reports daily revenue on a consolidated basis and reviews cahier reports for accuracy and completeness on a daily basis
• Responsible for resolving those customer concerns that are escalated to his/her attention by the facility’s front-line associates
• Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Senior Operations Manager and/or the Corporate Office

Requirements

• High School Diploma
• Must be customer-focused and results-oriented
• Exceptional oral and written communication, active listening, and organizational skills
• Must be certified security officer by the state of Virginia
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Strong problem-solving, time management and communication skills
• Continuous repetitive motions
• Self-directed and able to work independently, with minimal supervision
• Minimum of at least 1 year experience in customer-service related field
• Push, pull or lift up to 50 pounds
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships
• Ability to establish strong working relationships with others in team setting
• Strong sense of urgency
• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach
• Valid driver's license without major violations

Benefits

• Opportunities for Advancement within our expanding portfolio
• Annual Professional Development Funds to fuel your growth
• Parental Leave Program
• Free Parking and EV charging
• Enjoy a Friendly Work Environment that values collaboration

Training + Development

Interview process

Visa Sponsorship

Security clearance