Senior Technical Support Officer

Description

The officer will identify and proactively resolve IT issues across the Brisbane, Gold Coast and Sunshine Coast offices, provide first‑ and second‑level hardware and software support, and follow documented processes. They will also recommend upgrades or replacements when needed and help build the IT brand through local, customer‑facing technology initiatives.

• Identify and proactively resolve IT issues for Brisbane, Gold Coast, and Sunshine Coast offices.
• Provide first‑ and second‑level hardware and software support.
• Follow all processes and document procedures accurately.
• Recommend upgrades or replacements as needed.
• Build the IT brand by delivering customer‑facing technology initiatives locally.

Requirements

Key technologies supported include ITIL, Windows 11, Azure tools, Intune administration, Office 365, Active Directory, ServiceNow, Citrix, SharePoint, TeamViewer, Teams, audio‑visual conferencing, and LAN/WAN/WLAN networking.

Successful candidates will hold tertiary qualifications and at least five years of corporate IT support experience, demonstrate strong organisational skills, and possess a customer‑focused, excellent communication style. Experience with Microsoft applications, network fundamentals, equipment relocations, senior stakeholder relationship building, and delivering training sessions is also required.

• ITIL
• Windows 11
• Azure tools
• Audio‑visual conferencing solutions
• LAN/WAN/WLAN networking
• Hold tertiary qualifications and experience in a sole IT customer support role within a corporate environment.
• Minimum five years of similar IT support experience.
• Ability to organise a busy and varied workload.
• Strong customer/client focus with excellent communication skills.
• Experience relocating IT equipment for office moves (advantage).
• Proficiency with Microsoft applications and a working knowledge of networks.
• Proven ability to build business relationships and service senior management.
• Confident in delivering information sessions or training as required.

Benefits

We offer a dynamic, friendly team of professionals, a competitive salary and benefits package, exclusive staff discounts and rewards, and clear career‑enhancing pathways that have enabled previous contractors to progress into senior roles.

• Office 365 suite
• Dynamic, friendly team of professionals.
• Competitive salary and benefits package.
• Exclusive staff discounts and rewards.
• Career‑enhancing opportunities with potential for progression.

Training + Development

Interview process

Visa Sponsorship

Security clearance