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FT Retail Banker - Little Rock, AR - Job
First Security Bank
Full-time Retail Banker position at First Security Bank in Little Rock, AR. Responsible for processing customer transactions, identifying needs, explaining financial products, and providing customer service.
15d ago
Junior (1-3 years)
Full Time
Little Rock, AR
Onsite
Company Size
1,000 Employees
Service Specialisms
Credit cards
Loans
Deposit products
Investments
Insurance
Financial planning
Trust services
Asset management
Sector Specialisms
No specialisms available
Role
What you would be doing
maintain currency
process deposits
review transactions
handle fraud
update id
cash balancing
- Maintain currency and coin supply as prescribed by bank policy. Manually count, verify, and strap currency. Process coins by selling to the vault in accordance with cash limit and coin policy. Balancing of coin machine as needed.
- Visually review customer transactions verifying necessary information.
- Update identification.
- Adhere to strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential.
- Provide quality service by answering questions, telephone inquiries, and provide information on bank services. Handle or provide assistance to other retail staff with unusual transactions and answer difficult customer inquiries.
- Adhere to daily opening and closing procedures. Follow prescribed security and safety measures. Secure coins and currency in vault at closing ensuring that cash drawers and safes are locked in vault.
- Assist internal customers (other personnel) and executive management as requested.
- Build consumer and business customer profiles as needed.
- Process Debit Cards upon request.
- Identify Fraudulent transactions, review current concerns with management and become well-informed on new suspicious activities.
- Process deposits, withdrawals, cash advances, issue Cashier's Checks, and cash checks, securing proper identification and following retail policies and procedures. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Identify counterfeit currency. Refer customers to other bank services as necessary.
- Inform Banking Center Manager and/or Retail Operation Manager of department activities and of any problems, concerns or outages exceeding $50.00. Assist with resolving retail outages and research to resolve discrepancies.
- Receives mortgage, consumer, and other loan payments.
- Handle debit card disputes.
- Complete Currency Transaction Report (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as needed. Inform the Bank Secrecy Act Officer of any activities that appear to be suspicious, or that involve fraud, insider abuse and/or other activities where a SIRF should be considered as needed.
- Attend various Retail training classes, as assigned by management.
- Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints.
- Promote bank services and products following appropriate cross-selling procedures or directing clients to appropriate bank personnel. Refer customers to the proper department for issues that cannot be resolved at the retail line.
- Count and balance cash using retail platform. Buy and sell currency from the vault as necessary, ensuring that the cash drawer limits are not exceeded. Scan all proof work through branch capture machine.
- Assist with night deposits, mail deposits and ATM deposits as needed.
- Complete special requests by redeeming U.S. Savings Bonds, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing account printouts and advanced research, copies, and referrals. Admitting customers to their safe-deposit boxes.
What you bring
ged
cash handling
wire transfers
outlook
word
10-key
- Able to hold a valid driver's license, have access to reliable transportation for arriving to work on time, work on-site at assigned location, and a willingness to extend working hours when necessary.
- 1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
- Willingness to demonstrate Core 5 values with customers and coworkers.
- Obtain training and become proficient in executing wire transfers.
- Proficiency with Outlook, Word, typing, 10-key and utilization of the internet is required.
- Position will begin as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered.
- Operate computer software and equipment, telephone, scanner and copier. Expected to become proficient with internal bank software.
- Balance of ATM and main cash vault as needed.
- High school diploma or general education degree (GED) will be required at the completion of your graduating year.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal background check required
People also searched
Company
Overview
$8 Billion
Total Assets
The financial powerhouse has amassed $8 billion in total assets, reflecting its significant growth and market presence.
$1.5 Billion
Capital Holdings
With over $1.5 billion in capital, the bank demonstrates strong financial stability and liquidity.
78 Branches
Locations Across Arkansas
The bank operates 78 branch locations throughout Arkansas, ensuring accessible service statewide.
- Evolved from a local community bank into a statewide financial powerhouse.
- Underwrites a variety of financing projects—from commercial and construction loans to equipment, lease, and mortgage deals.
- Offers services including business cash management, lockbox and positive pay, alongside personal checking and savings.
- Grew through a mix of organic expansion and strategic real-estate investments, such as its prominent Little Rock center.
- Features include loan decisions made locally, ensuring fast turnaround and a personal connection with the borrower.
- Relatefocused teams who strive to WOW customers and each other.
- Encouraging employees to reach their professional and personal aspirations.
- Commitment to fair, honest, and ethical practices.
- Positive attitude, respect, and fun in the workplace.
- Strong accountability for responsibilities and commitments.
- Collaborative team players dedicated to success and community impact.
- Professional, responsive, and timely communication.
- Active involvement in supporting neighborhoods and CRA initiatives.
8 completed projects
Energy Efficiency Initiatives
Completed eight projects focused on improving energy efficiency, resulting in notable savings.
25%–92% savings
Energy Efficiency Savings
Energy efficiency projects have achieved impressive savings, with reductions ranging from 25% to 92%.
- Green‑certified Montesano branch.
- Digitized annual shareholder report (since 2021) to save trees and eliminate freight‑shipping carbon impact.
- Upgraded branches with reflective TPO roofing, LED lighting, low‑flow faucets, water‑efficient toilets, and updated HVAC systems to reduce energy use.
- Recycle plastic, paper and metal in branches where accepted; host annual Shred‑It recycling events.
- Finance energy‑efficient home improvements (solar, high‑efficiency windows, siding, roofing) through indirect dealer network.
- Review all potential loans with environmental risk by a former EPA biologist.
- Promote remote and hybrid work, reducing fuel consumption and CO₂ emissions.
- Comply with environmental laws; minimize consumption of energy, water, paper and resources; encourage workplace recycling and paperless board materials.
50% Women Directors
Board Composition
Half of the independent Board members are women, reflecting strong representation.
$20/Hour Wage
Livable Wage Standard
Minimum wage set at $20/hour to ensure financial stability for all employees.
$5,000 Tuition Reimbursement
Employee Education Support
Annual tuition reimbursement program to help employees further their education.
16hr Annual Volunteer Time
Community Involvement
Encourages community engagement by providing 16 hours of paid volunteer leave annually.
- Formed an Employee Satisfaction Task Force with one representative per department to address concerns monthly.
- Health-insurance cost increases absorbed by employer since 2014.
- Supported marriage-equality Referendum 74 in Washington in 2012.
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