Regional Supervisor: Market Rate

Description

• Support Property Managers in managing maintenance staffing levels, schedules, and service response standards.
• Partner with HR on employee relations, corrective action, and performance development initiatives.
• Collaborate with ownership, corporate leadership, and Property Managers to set financial goals and strategies.
• Oversee reputation management, marketing materials, and digital advertising efforts.
• Maintain compliance with fair housing and landlord-tenant laws.
• Support site teams in resolving resident concerns promptly and professionally.
• Customer Focus – Prioritizes resident satisfaction and retention; ensures service delivery meets Evergreen standards.
• Provide ongoing coaching, mentoring, and performance feedback to Property Managers.
• Deliver timely and accurate performance reports, financial updates, and KPI analyses.
• Partner with Facilities Management (FMCS) on capital improvements, bid management, and bulk purchasing opportunities.
• Provide ongoing coaching and direction to site teams to optimize leasing strategies and meet occupancy targets.
• Contribute to the development of company-wide operational practices, training programs, and performance standards.
• Oversee capital project planning, vendor selection, and quality control for major repairs or renovations.
• Serve as the primary point of contact for property ownership and investors.
• Ensure all properties are maintained to Evergreen’s physical standards and operational expectations.
• Oversee resident engagement programs, community events, and retention initiatives to enhance satisfaction and reduce turnover.
• Collaborate with corporate departments to align policies, procedures, and strategic initiatives.
• Monitor property financial performance and implement measures to improve NOI and long-term asset value.
• Develop and execute effective marketing and leasing strategies to drive occupancy and financial performance.
• Leadership – Provides direction, motivation, and support to property teams; builds trust and fosters accountability.
• Partner with the Director of Property Management, Development, Acquisitions, and Asset Management teams during due diligence and onboarding of new assets.
• Review and analyze monthly financial statements; identify variances and develop action plans for improvement.
• Recruit, train, and retain high-performing property management and maintenance teams.
• Provide insights and recommendations to ownership regarding property performance and market trends.
• Represent Evergreen and its clients with professionalism and integrity in all interactions.
• Lead preparation of annual property budgets and monitor performance throughout the year.
• Ensure a consistently high standard of resident service and communication across all properties.
• Promote a culture of accountability, collaboration, and professional growth.
• Conduct market surveys and analyze competitor data to stay informed of market trends.
• Conduct regular property inspections focusing on curb appeal, preventive maintenance, and safety compliance.
• Approve purchases, vendor contracts, and capital expenditures to ensure alignment with budget and company policy.

Requirements

• Ability to interpret financial reports, market data, and property performance metrics.
• Strong understanding of building systems, maintenance operations, and capital planning.
• Availability for occasional extended hours during emergencies, acquisitions, or critical deadlines.
• Adaptability – Responds effectively to changing market conditions, ownership directives, or organizational priorities.
• Leasing Agent License or Broker’s License (required).
• Certified Property Manager (CPM) designation preferred.
• Strong business judgment, professionalism, and confidentiality when handling sensitive information.
• Proven success in financial management, team leadership, and operational oversight within a multi-site environment.
• Ability to travel regularly to assigned properties and attend corporate meetings as needed.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Five (5) years of experience in property management or real estate operations, with at least three (3) years of supervising multiple market-rate properties.
• Experience with capital planning, budgeting, and asset performance strategies required.
• Experience with property management software such as RealPage, Yardi, or similar systems.
• Valid driver’s license, auto insurance, and reliable transportation (required).
• Financial Acumen – Interprets financial data, identifies trends, and implements strategies to improve portfolio performance.
• Bachelor's degree in business, Real Estate, or related field preferred.
• Legally authorized to work in the United States.
• Decision-Making – Exercises sound judgment under pressure and makes data-informed operational choices.
• Communication – Clearly conveys expectations and updates to staff, leadership, and owners; demonstrates strong written and verbal communication skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance