L1 Service & Support Engineer

Description

You’ll play an integral role in supporting employees across the Group, resolving issues efficiently and effectively.

Reporting to the Service and Support Team Leader, the L1 Service & Support Engineer is responsible for providing first-level technical support and customer service to employees across the Group. This role involves triaging tickets, diagnosing and troubleshooting basic technical issues, setting up and training users on basic hardware, and ensuring a high level of customer satisfaction.

• Provide first-line technical support to employees in office, via phone, email, and chat.
• Participate in system testing and quality assurance for new software releases.
• Assist in the setup, configuration, and maintenance of IT systems related to property management software and tools.
• Maintain up-to-date knowledge of industry trends, tools, and best practices.
• Contribute to creating FAQ and support documentation to assist employees and improve team efficiency.
• Diagnose and troubleshoot basic hardware, software, and network issues.
• Document all interactions and support actions in the ticketing system.
• Work closely with senior support engineers (L2) to escalate complex issues and ensure timely resolution.
• Provide onboarding guidance and training to employees on hardware, software and best practices.

Requirements

This is a new role for the team, and we are looking for one to be based in our Loganholme, QLD office, and one to be based in our Norwest, NSW office.

• Highly organised and detail-oriented, with a focus on accuracy and efficiency.
• Familiarity with ITSM tools, ticketing systems, and remote support technologies.
• Proactive and solution-focused, always looking for ways to improve IT support services.
• Familiarity with cloud-based applications, mobile device management, Active Directory, user access control, and password management.
• Degree or relevant qualifications and certifications in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Loan Market Elevate – expert financial solutions to support our customers’ property journeys
• Strong problem-solving skills, with the ability to think critically under pressure.
• Team player, with excellent communication and collaboration skills.
• Experience configuring and deploying IT hardware and software.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, firewalls).
• Previous experience (1-2 years) in a L1 service and support role, with a basic understanding of desktop support, system administration, and endpoint management.

Benefits

At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer.

• Domaine Homes – affordable, stylish homes designed for modern families
• Generous leave – including parental, volunteer, and community service leave
• Ongoing learning and development through the CPG Academy
• Wellbeing support for you and your family (EAP, financial coaching, health programs)
• Retail discounts across travel, groceries, and lifestyle
• Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
• Savings on home builds, trades, suppliers, and utilities

Training + Development

Interview process

Visa Sponsorship

Security clearance