General Manager

Manages the overall operation of the shopping center including accounting and asset management responsibilities, preparation of budgets and business plans; prospecting for local, regional, permanent, and temporary merchants; coordination of the local leasing program; establish and maintain retail relationships; oversee personnel; develop on-site staff and interact with corporate team to accomplish special projects and involvement with the community.

Responsible for maintaining the physical integrity of the Center, creating an environment that enhances customer satisfaction and tenant sales. Primary focus is to increase the value of the Center by increasing its Net Operating Income.

• Prepare and successfully execute and/or implement annual budget and business plan, forecasting operating expenses as required.
• As applicable, lead monthly ownership calls, annual budget presentations, and other ownership and corporate meetings.
• As directed, support property onboarding process for other Centennial properties. Stabilize and align newly managed assets with current portfolio.
• Ensure that the property is positioned for future growth by observing and reporting market changes relating to demographics, competition, community and government issues, economic development plans and changes to infrastructure.
• Assist Development as needed with entitlements and manage construction activities while minimizing impact to the operating properties.
• Implement operating Standards of Excellence and measure success of execution.
• As applicable, partner with the Development team and aid in the planning & execution of repositioning and development strategies.
• Lead and act as the primary point of contact and spokesperson for the property during local crisis events.
• Prepare monthly management reports, maintain effective communications with owners, and maintain appropriate documentation of critical items. Provide timely and effective reporting and presentations to corporate and ownership as required.
• In conjunction with the center’s marketing team, oversee and assist with the development and execution of the marketing plan, to engage the community, increased traffic, and drive tenant sales.
• Manage property account receivables and collections.
• Support and aid in the execution of Leasing strategies.
• Develop and maintain beneficial relationships with retailers, Centennial corporate and local team members, community stakeholders including government entities, local law enforcement and businesses, as well as professional and charitable organizations.
• Champion and lead Centennial’s Experience First program to further enhance the customers’ shopping center experience.
• Champion the SEE Centennial sustainability program.
• Manage on-site Tenant Coordination efforts to include timely turnover of space to merchants, procurement of Landlord work project estimates, timely completion of projects, successful early or on time store openings and assembling required documentation such as lien releases.
• Aggressively manage expenses to reflect current operating parameters while maintaining operating standards.
• The employee is required to make general observations of facilities or structures.
• In conjunction with the property leasing team, negotiate and secure local tenant and franchisee lease amendments and renewals.
• Manage the shopping center facility and common area customer experience to the highest standards.
• Manage service contracts to the highest level of performance.
• Develop opportunities and host events to showcase the property to the community as a viable marketing channel.
• Anticipate future capital needs at the property and manage the approved capital budget to complete projects on time and on budget.
• Ensure timely collection of sales reports and insurance certificates.
• Protect existing cashflow and promote collaboration within the center team toward the creation of new revenue streams.
• Establish and maintain positive working relationships with local police, fire, public utilities, and emergency response agencies.
• Ensure the maintenance of property physical plant and operating systems.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is regularly required to sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• Oversee property vendors and facilitate the Request for Proposal (RFP) and vendor selection process as well as contract creation.
• Ensure Brand Standards are met with visual merchandising, amenities, digital, social media and WIFI programs.
• Manage local tenant lease amendment negotiations and workouts.
• Ensure the center meets all relevant government regulations.
• Participate in assigned special projects that enhance the department and/or company processes.
• Implement standardized Risk Management program with the specific goal of reducing General Liability claims, experience, and cost.
• Manage and develop the talent of center personnel.
• Support all aspects of local income generation and ancillary income.
• Provide administration of leases, property management agreements, reciprocal easement agreements, and other operating covenants.

This position is required to rotate weekend duty assignment with the mall management staff and will be required to work a variety of shifts from time to time and is required to support emergency response needs 24 hours per day/7 days per week, preferably with a response time under 30 minutes. The requirement in the preceding sentence will not apply if the position is on; approved paid time off, approved leave or another position is approved by the GM/VP Property Management for a specific period of time to handle ‘on call’ responsibilities.

• Bachelor’s degree preferred or equivalent experience in the workplace.
• Strong ability to lead and influence a diverse group of people.
• Real Estate Salesperson’s license preferred.
• Understanding and knowledge of a local leasing & business development program with the ability to canvass, negotiate and close deals.
• The employee must occasionally lift and /or move up to 30 pounds.
• Ability to operate efficiently, independently and to seek constant improvement in achieving team goals.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and expansive reading.
• Minimum 2 years regional shopping center management experience.
• The flexibility and agility to respond to shifting priorities.
• Adept in financial analysis, budgeting, and forecasting.
• Highly proficient in MS office applications: Word, Excel, PowerPoint, Outlook. Knowledge of software and financial models and programs such as MRI, Yardi etc.
• Must be able and willing to work varying schedules which includes weekends and may include evenings and public holidays.