Power Grid Operations Resource Specialist

Description

• Ensures work orders are closed out with all adequate documentation including GIS updates, and as-built unit of property information.
• Point of contact for craft employees to coordinate field changes, extra work authorizations, material request, etc. with Project Manager.
• Conducts interviewing and hiring inputs for exempt employees
• Serves as backup when supervisor is unavailable due to vacation, special assignment, etc.
• Arranges any special equipment and material needs.
• Conducts interviewing and field assessments for hiring of craft employees
• Provides direct employee feedback and delivers input to Operations supervisor on crew safety, crew productivity and training needs.
• Participate in leadership capacity for off system storm restoration.
• Collaborate with contractors for site readiness checks and material availability per contract.
• Validates material requirements for the projects are accurate, make necessary adjustments in material allocation system and confirm that materials delivered match the requirements.
• With Resource Management, assess ability of local crews to accomplish the 4-week work plan and assist with resource adjustments as needed.
• Reviews jobs to identify switching required and submit switching request as needed.
• Review / Update Maximo, SharePoint or other software systems as needed.
• Participate in field evaluations for craft employees during progression training
• Performs site readiness checks before job is assigned to company crews to ensure the site is ready for the crew to work when they arrive. Determine work zone setup. For example, setting up traffic control and Vac truck usage.
• Investigate and resolve escalated customer issues.
• Ensures crews have appropriate job specific information for each work request or order. Secures the pertinent job information (work requests, work orders, drawings, material list).
• Promotes coordination with other entities to meet internal requirements and external requests.
• Coordinate and act as primary contact for commission activities in the field. This may be completed by various positions based on jurisdiction. For example, DEP, I&C Techs perform this task.
• Makes field crew visits to ensure crew productivity and ensure compliance with design and work practice standards.
• Monitor progress of project and provide weekly updates to Resource Planners, Project Managers and other stakeholders as needed.
• Participates in Planning & Scheduling meetings to capture and prioritize work orders.
• Monitors team results to identify opportunities for improvement
• Meet with crews daily to issue assignments and communicate prioritization of work requests.
• Collaborates, builds relationships, effectively communicates (both orally and in writing) and provides feedback to:
• Coordinate activities with other departments to meet customer required dates (e.g. complex metering, UG installation, expedite process, etc.).
• Works within the work management system to manage and adjust dependencies/requirements (e.g., locates, electrical permits, ROW agreements, customer waivers) to ensure the crew has no impediments to starting the job when they arrive on site.
• Performs job documentation review and adjusts requirements as needed. Follows up with appropriate organization to support process improvement (locates, electrical permits, ROW agreements, etc.).
• Works with Supply Chain Material Planners in understanding back ordered material from Distribution storerooms.
• Supports Human Performance and Corrective Action Programs by investigating, reviewing and communicating events, leading and participating in RCAs and implementation of corrective actions.
• Documents common issues with failure to comply with design standards to identify training opportunities.
• Coordinate scheduling return of inventory and equipment from job sites with Supply Chain Material Planners.
• Manages effective collaboration of all stakeholders working at the designated location, as well as others that influence efficient operational excellence. This includes facilitating collaboration sessions with these various groups to review overall performance and trends regarding KPIs.
• Train, mentor and develop employees through line skills progression and assign task assignments to ensure on-going development and growth of employee member skills.
• Adjusts schedule daily in reaction to emergent work (storms, escalated customer issues, customer claims, outages) and daily crew unavailability.
• Provide assistance for material (inventory and non-stock / direct issue) needing to be added to the Maximo work order number.
• Monitor status of on-going projects to estimate hours remaining as an input into resource management.
• Negotiates customer request dates.
• Investigate and resolve customer claims and issues with external customers.
• Reviews scheduled resources and adjusts crew compliments and assigned task duration as necessary.
• Adjust estimated man-hours as appropriate to complete work requests
• Performs documented observations.
• Receives work requests for a two-week window and schedules this to the crew that will execute the project through the Distribution work management system
• Actively participates on Event Free team to develop and implement site / zone safety improvement plans.
• Constructability Review– verify work order can be worked as written prior to planning and scheduling
• Actively participates in pinpointing observations when supervisor is absent.
• QA/QC checks – verify job progress, completions, construction quality, compliance with standards, property restoration, and customer communication.
• Inspects, monitors and assesses line construction work quality through periodic post job inspection to ensure work was completed in accordance with approved specifications.
• Communicate critical information by conducting crew meetings.
• Ensures consistent application and execution of processes within the operation center.
• Adjusts crew compliments, equipment and performers, to conform to what is best needed to complete the work request in the most safe and efficient manner
• Monitor / reconcile material accuracy
• Conduct walks (Safety Hazards, Dock, Materials, Trucks, Yard) to help ensure facility maintenance is up to date and adherence to Operations Center safety standards.
• Serves in leadership position in afterhours event response callout structure

Requirements

• Possesses in-depth knowledge of Customer Delivery design and quality standards
• In lieu of degree and experience listed above, High School/GED AND six (6) years minimum required related experience
• Possesses satisfactory work availability, during and after work hours
• Bachelors degree AND four (4) years minimum required related experience
• Demonstrated ability to achieve team results through others
• Possesses an exceptional personal safety record
• Demonstrated good computer skills – knowledge of Customer Delivery computer systems, Outlook and Microsoft Office products
• Line background and experience
• Demonstrated effective leadership skills
• Possesses experience in multiple roles in Distribution
• CDL/DOT certification
• Demonstrated effective communication and interpersonal skills (oral and written)
• Demonstrated working knowledge of Customer Delivery Safe Work Practices
• Demonstrated ability to be self-directed
• Understands dynamics impacting the Operations Center on a daily & weekly basis.
• Valid driver's license
• Demonstrated effective influencing skills
• Possesses strong Customer Delivery Operations experience (6 years)
• Knowledgeable of labor contracts and able to analyze and adjust crew complements and functions to accomplish most efficient & effective resources.
• Demonstrated excellent knowledge of Customer Delivery design and quality standards

Benefits

• Local travel
• Onsite Mobility Classification – Work will be performed at a company facility

Training + Development

Interview process

Visa Sponsorship

Security clearance