Ensures work orders are closed out with all adequate documentation including GIS updates, and as-built unit of property information.
Point of contact for craft employees to coordinate field changes, extra work authorizations, material request, etc. with Project Manager.
Conducts interviewing and hiring inputs for exempt employees
Serves as backup when supervisor is unavailable due to vacation, special assignment, etc.
Arranges any special equipment and material needs.
Conducts interviewing and field assessments for hiring of craft employees
Provides direct employee feedback and delivers input to Operations supervisor on crew safety, crew productivity and training needs.
Participate in leadership capacity for off system storm restoration.
Collaborate with contractors for site readiness checks and material availability per contract.
Validates material requirements for the projects are accurate, make necessary adjustments in material allocation system and confirm that materials delivered match the requirements.
With Resource Management, assess ability of local crews to accomplish the 4-week work plan and assist with resource adjustments as needed.
Reviews jobs to identify switching required and submit switching request as needed.
Review / Update Maximo, SharePoint or other software systems as needed.
Participate in field evaluations for craft employees during progression training
Performs site readiness checks before job is assigned to company crews to ensure the site is ready for the crew to work when they arrive. Determine work zone setup. For example, setting up traffic control and Vac truck usage.
Investigate and resolve escalated customer issues.
Ensures crews have appropriate job specific information for each work request or order. Secures the pertinent job information (work requests, work orders, drawings, material list).
Promotes coordination with other entities to meet internal requirements and external requests.
Coordinate and act as primary contact for commission activities in the field. This may be completed by various positions based on jurisdiction. For example, DEP, I&C Techs perform this task.
Makes field crew visits to ensure crew productivity and ensure compliance with design and work practice standards.
Monitor progress of project and provide weekly updates to Resource Planners, Project Managers and other stakeholders as needed.
Participates in Planning & Scheduling meetings to capture and prioritize work orders.
Monitors team results to identify opportunities for improvement
Meet with crews daily to issue assignments and communicate prioritization of work requests.
Collaborates, builds relationships, effectively communicates (both orally and in writing) and provides feedback to:
Coordinate activities with other departments to meet customer required dates (e.g. complex metering, UG installation, expedite process, etc.).
Works within the work management system to manage and adjust dependencies/requirements (e.g., locates, electrical permits, ROW agreements, customer waivers) to ensure the crew has no impediments to starting the job when they arrive on site.
Performs job documentation review and adjusts requirements as needed. Follows up with appropriate organization to support process improvement (locates, electrical permits, ROW agreements, etc.).
Works with Supply Chain Material Planners in understanding back ordered material from Distribution storerooms.
Supports Human Performance and Corrective Action Programs by investigating, reviewing and communicating events, leading and participating in RCAs and implementation of corrective actions.
Documents common issues with failure to comply with design standards to identify training opportunities.
Coordinate scheduling return of inventory and equipment from job sites with Supply Chain Material Planners.
Manages effective collaboration of all stakeholders working at the designated location, as well as others that influence efficient operational excellence. This includes facilitating collaboration sessions with these various groups to review overall performance and trends regarding KPIs.
Train, mentor and develop employees through line skills progression and assign task assignments to ensure on-going development and growth of employee member skills.
Adjusts schedule daily in reaction to emergent work (storms, escalated customer issues, customer claims, outages) and daily crew unavailability.
Provide assistance for material (inventory and non-stock / direct issue) needing to be added to the Maximo work order number.
Monitor status of on-going projects to estimate hours remaining as an input into resource management.
Negotiates customer request dates.
Investigate and resolve customer claims and issues with external customers.
Reviews scheduled resources and adjusts crew compliments and assigned task duration as necessary.
Adjust estimated man-hours as appropriate to complete work requests
Performs documented observations.
Receives work requests for a two-week window and schedules this to the crew that will execute the project through the Distribution work management system
Actively participates on Event Free team to develop and implement site / zone safety improvement plans.
Constructability Review– verify work order can be worked as written prior to planning and scheduling
Actively participates in pinpointing observations when supervisor is absent.
QA/QC checks – verify job progress, completions, construction quality, compliance with standards, property restoration, and customer communication.
Inspects, monitors and assesses line construction work quality through periodic post job inspection to ensure work was completed in accordance with approved specifications.
Communicate critical information by conducting crew meetings.
Ensures consistent application and execution of processes within the operation center.
Adjusts crew compliments, equipment and performers, to conform to what is best needed to complete the work request in the most safe and efficient manner
Monitor / reconcile material accuracy
Conduct walks (Safety Hazards, Dock, Materials, Trucks, Yard) to help ensure facility maintenance is up to date and adherence to Operations Center safety standards.
Serves in leadership position in afterhours event response callout structure
Requirements
bachelors degree
cdl
microsoft office
leadership
6 years
safety record
Possesses in-depth knowledge of Customer Delivery design and quality standards
In lieu of degree and experience listed above, High School/GED AND six (6) years minimum required related experience
Possesses satisfactory work availability, during and after work hours
Bachelors degree AND four (4) years minimum required related experience
Demonstrated ability to achieve team results through others
Possesses an exceptional personal safety record
Demonstrated good computer skills – knowledge of Customer Delivery computer systems, Outlook and Microsoft Office products
Line background and experience
Demonstrated effective leadership skills
Possesses experience in multiple roles in Distribution
CDL/DOT certification
Demonstrated effective communication and interpersonal skills (oral and written)
Demonstrated working knowledge of Customer Delivery Safe Work Practices
Demonstrated ability to be self-directed
Understands dynamics impacting the Operations Center on a daily & weekly basis.
Knowledgeable of labor contracts and able to analyze and adjust crew complements and functions to accomplish most efficient & effective resources.
Demonstrated excellent knowledge of Customer Delivery design and quality standards
Benefits
Local travel
Onsite Mobility Classification – Work will be performed at a company facility
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no visa sponsored position
Security clearance
Information not given or found
Company
Overview
$29 billion
Annual Revenue (2023)
The company reported impressive financial performance, achieving significant revenue in 2023.
58,000 MW
Total Generation Capacity
A diversified portfolio including coal, gas, nuclear, hydro, wind, and solar.
8 million
Electricity Customers
Serves a substantial number of electricity users across multiple states.
$210 million
HQ Renovation Cost
The iconic LEED-Platinum skyscraper in Charlotte cost significantly to build.
Grew from a regional power provider into one of America's largest energy holding companies.
Manages a diversified generation portfolio—coal, gas, nuclear, hydro, wind and solar.
Typical projects include grid modernization, pipeline infrastructure, renewable energy build-outs and nuclear operations.
Charlotte headquarters anchors an iconic LEED-Platinum skyscraper reshaping the city skyline.
Culture + Values
Honesty and integrity are at the core of all we do.
A culture of transparency, high performance and pride among employees.
Behaviors, as well as results, matter in our company.
A Culture of Accountability enabling anonymous reporting and consistent enforcement.
Our Ethics and Compliance Program is designed to foster a culture of ethical and compliant behavior.
Environment + Sustainability
44% reduction
Scope 1 Carbon Emissions
Achieved a 44% reduction in Scope 1 carbon emissions since 2005, equivalent to removing 13 million vehicles from the road.
48% reduction
Electric‑Generation CO₂
Reported a 48% reduction in electric‑generation CO₂ emissions from 2005 levels as of 2023.
50% reduction target
Carbon Emissions by 2030
Committed to reducing carbon dioxide emissions by at least 50% from 2005 levels by 2030.
Double renewables by 2025
Renewables Portfolio Expansion
Planning to expand the renewable energy portfolio from 11,900 MW to 30,000 MW by 2035, with an intermediate goal to double it by 2025.
Net‑zero CO₂ emissions from electric generation by 2050
31% reduction in carbon emissions since 2005 (prior to 2030 acceleration)
Methane‑neutral natural gas distribution by 2030
Less than 5% energy from coal by 2030; full coal exit by 2035
Expanded net‑zero target to include Scope 1, 2, and certain Scope 3 emissions
Smart, self‑healing grid avoided over 1.5 million outages & 3.5 million outage hours (2023)
Targeting 80% reduction in electric‑generation CO₂ by 2040
Inclusion & Diversity
100% Score
LGBTQ Equality Index
Achieved a perfect score on the Human Rights Campaign's Corporate Equality Index, demonstrating commitment to LGBTQ-friendly policies.
500 Members
LGBTQ Equality ERG
The WeR1 LGBTQ Equality Employee Resource Group has nearly 500 members, supported by senior leadership to foster inclusion and professional development.
Reflecting the communities we serve and strengthening our culture of inclusion and belonging (foundation principles)
Diversity & Inclusion Councils and Employee Resource Groups drive inclusion and professional development
Strategic goal: attract, engage and retain a talented, diverse workforce
Strategic goal: create an inclusive workplace where everyone is empowered
Strategic goal: embrace diverse perspectives including culture, background and gender