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Community Manager
Elderly Housing Development & Operations Corporation (Ehdoc)
Manage daily ops & compliance for HUD & Tax Credit affordable housing.
10d ago
$55,000 - $65,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Pittsburgh, PA
Onsite
Company Size
120 Employees
Service Specialisms
Affordable housing development
Property management
Senior housing advocacy
Low‑Income Housing Tax Credit (LIHTC) financing
HUD‑subsidized housing development
Construction financing
Grant writing
Supportive services coordination
Sector Specialisms
Residential
Nonprofit
Building Management
Senior Housing
Low-Income Housing
Property Management
Senior Advocacy
Building Development
Role
What you would be doing
resident relations
budget management
compliance oversight
property operations
leasing management
reporting
- Supervise and lead onsite staff, including leasing agents, maintenance personnel, and other support staff.
- Act as the primary point of contact for residents, addressing concerns, complaints, and requests in a timely and professional manner.
- Manage budgets and expenses related to property operations, including rent collections, utilities, and maintenance costs.
- Ensure all residents are fully informed of policies, procedures, and any updates related to the HUD or Tax Credit programs.
- Implement strategies to improve resident retention, including enhancing the living experience and addressing tenant concerns.
- Develop and implement strategies to market the property, including advertising, outreach, and community involvement.
- Oversee the daily operations of the property, ensuring the community is well-maintained, clean, and compliant with all local, state, and federal regulations.
- Ensure that the property meets HUD and Tax Credit program standards, including annual recertifications, inspections, and other compliance requirements.
- Supervise property maintenance staff or contractors, ensuring that routine maintenance and repairs are handled promptly and effectively.
- Some travel to related property sites or training and conferences may be required.
- Foster a positive and supportive community environment by ensuring residents’ needs are met and maintaining open lines of communication and staff.
- Respond promptly to emergencies such as maintenance issues, resident concerns, or safety hazards.
- Address and resolve issues identified in compliance audits or inspections, taking corrective action as needed.
- Coordinate tenant activities, events, and community-building initiatives.
- Conduct performance evaluations for staff, providing feedback and setting goals for improvement.
- Oversee the collection of rent payments and ensure that accounts are current, addressing late payments or delinquencies.
- Ensure compliance with HUD regulations and the LIHTC program, including tenant eligibility, rent limits, and household income certifications.
- Provide training, guidance, and support to staff to ensure high performance and adherence to company policies and regulatory standards.
- Ensure that all HUD and Tax Credit documentation and records are accurate, complete, and up-to-date.
- Manage tenant leasing processes, including tenant screening, application processing, lease execution, and move-ins/move-outs.
- Work to maintain high occupancy rates and manage waiting lists for available units.
- Ensure all financial and administrative documents, such as leases, tenant records, and payment histories, are properly filed and maintained.
- Conduct and coordinate regular property inspections to ensure compliance with HUD and Tax Credit guidelines.
- Track and report financial performance, including preparing financial statements, and ensuring timely payment of invoices.
- Ensure the property adheres to safety standards, managing risk factors and ensuring proper emergency procedures are in place.
- Prepare and submit regular reports related to program compliance, financial performance, occupancy, and other required documentation.
- Develop and manage the property’s annual budget, including forecasting expenses and revenue for operational needs.
- Perform other tasks as assigned by property management, including assisting in lease-ups, managing waiting lists, and other administrative functions.
What you bring
cos
hud
tracs
microsoft office
bachelor's
leadership
- Certified Occupancy Specialist Certification (COS) or Housing Choice Voucher Program HCCP, TCS, AHM,CMH,CMHC(either one is required),
- Ability to handle sensitive and confidential information with discretion.
- Onsite office and community environment, with occasional visits to external offices or agencies.
- Strong knowledge of HUD regulations, LIHTC compliance, and other affordable housing guidelines.
- Excellent communication and interpersonal skills, with the ability to interact effectively with residents, staff, and external stakeholders.
- Experience managing teams, providing leadership and support to staff.
- Bilingual skills (English/Spanish) are a plus.
- Bachelor’s degree in business administration, property management, or related field (or equivalent experience).
- Familiarity with affordable housing applications, including rent limits, tax credit certifications, and tenant eligibility requirements.
- Compliance with EIV, Tax Credit Software and TRACS
- Ability to manage budgets, track expenses, and generate financial reports.
- Strong organizational skills and attention to detail.
- At least 5–10 years of experience in property management, specifically in affordable housing, HUD, or Low-Income Housing Tax Credit (LIHTC) programs.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and property management software.
- Full-time position, with standard office hours and potential after-hours or weekend work depending on property needs.
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded 1978
Year of Establishment
Established in 1978 as an advocacy arm, evolved into a national housing organization.
5,000+ Seniors
Seniors Housed
Provides affordable housing across over 50 sites nationwide.
$35M+ Annual
Annual Operation Funding
A nonprofit organization with an approximate annual budget of $35 million.
$40M+ Invested
Chicago Expansion Funding
Invested $40 million to expand its footprint in Chicago in 2021.
- Sponsors and runs dozens of senior housing communities across the U.S., from California to Puerto Rico.
- Blends development, refinancing, grant management, and operations to create a seamless housing engine.
- On-site teams deliver health and wellness programming, keeping most residents aging in place.
- Balances mission-driven growth with tight HUD performance standards and tax-credit oversight.
4% Turnover Rate
Low Resident Turnover
Low turnover rate reflects high resident satisfaction and commitment to independent living.
- Provide residents with safe, affordable housing and access to supportive health and social services to help them live independently and with dignity.
- Commitment to the principles of "Aging In‑Place", ensuring opportunities for seniors to live independently with dignity and self‑determination in communities with their peers.
- Professional, specially trained on‑site management teams committed to high standards, ensuring properties are well‑maintained and residents’ comfort and safety are primary concerns.
- Outstanding Service Coordinators partner with community resources to provide supportive services, encourage resident interaction, conduct needs assessments, and deliver educational and wellness programming.
- Management ethic anchored in developing and managing quality affordable senior housing communities that consistently receive high ratings from HUD and IRS LIHTC physical and management reviews.
- Less than 4% turnover rate and under 2% of residents move to assisted‑living or nursing homes, reflecting commitment to Aging In‑Place and supportive services.
- No publicly stated net zero target or emissions reduction strategy found.
- No explicit environmental sustainability goals, energy‑efficiency initiatives, or renewable energy usage detailed on website.
- No data‑driven reporting on water conservation, waste management, or carbon footprint reduction available.
4.6/5 Rating
Diversity & Inclusion Score
The company has a Glassdoor rating of 4.6 out of 5 for its diversity and inclusion initiatives, based on 40 reviews.
- Equal employment opportunity and advancement provided without regard to race, color, sex, national origin, religion, age, disability, marital status, sexual orientation or other legally protected classifications.
- Efforts to recruit and retain a diverse workforce; all qualified applicants, including minorities and women, are encouraged to apply.
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