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Collections Specialist
Avenue Living Residential
23d ago
Junior (1-3 years)
Full Time
Calgary, Alberta, Canada
Field
Company Size
400 Employees
Service Specialisms
Property Management
Maintenance
Emergency Services
Tenant Outreach
Resident Support
Virtual Viewings
Remote Lease Renewals
Sector Specialisms
Residential
Multi-family housing
Self-storage
Farmland
Workforce Housing
Rental apartments
Townhomes
Extended stay rentals
Role
What you would be doing
locate debtors
ledger reconciliations
dispute resolution
collections engagement
ledger monitoring
report generation
- Trace and locate debtors to arrange debt payoffs.
- Perform resident ledger reconciliations where necessary.
- Resolve resident inquiries including investigations and payment disputes.
- Actively engage with current and former residents in arrears collections.
- Monitor and maintain up-to-date resident ledgers and records regarding collections efforts.
- Escalate collections with the field teams as required.
- Generate reports on collection activities and accounts receivable status.
- Review, approve and administer all resident payment plans.
What you bring
billing procedures
collections experience
negotiation skills
workload management
regulatory compliance
attention to detail
- High attention to detail, organization and follow-through
- In depth knowledge of billing procedures and collection techniques.
- Advanced negotiation skills with the ability to influence outcomes and secure payment arrangements effectively.
- Ability to manage large volumes of work effectively in a fast-paced environment.
- Knowledge of RTDRS processes is a strong asset.
- Demonstrated ability to negotiate and convey information with clarity and confidence in both written and spoken communication.
- Proficient knowledge of MS Office.
- Proven experience in a P2P Collections role.
- Understanding of laws and regulations surrounding debt collection.
- An employee centric culture with a generous award and recognition program, discounted monthly rent in Avenue Living Communities’ properties, and an employee discount and savings program through industry partnerships and Perkopolis.
- With the support to do things differently, grow personally and professionally and bring your whole self to work, there's no limit to the impact you can make.
- We provide a competitive compensation package comprised of a group benefits plan, GRSP Matching Program, and discretionary bonus program for select roles. In addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals.
- We are committed to a strong safe work environment.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Established with a clear vision to create lasting value in the residential real estate sector.
- Focuses on acquiring, managing, and developing multifamily properties across Canada.
- Driven by an entrepreneurial spirit and deep industry expertise.
- Thrives by revitalizing communities through strategic property management and development.
- Known for transforming residential spaces into sustainable and tenant-focused environments.
- Takes a hands-on approach, overseeing all aspects of property management, from leasing to maintenance.
- Has become a key player in the Canadian real estate market with a growing portfolio.
- Specializes in creating affordable, high-quality housing that meets the needs of modern renters.
- Embraces innovation, using cutting-edge technology to streamline operations and enhance tenant experiences.
- provide residences and workplaces that allow people to 'live safely, live comfortably, and live responsibly.'
- every day, in our family, we are in it together.
- To provide value and quality communities that everyone deserves.
- To be the clear choice for where to call home.
- shared ideas, innovation, and an entrepreneurial spirit that welcomes great people and exciting work every day.
>49% GHG reduction
Canada Infrastructure Bank Partnership
Targeting significant greenhouse gas reductions across 50% of Canadian portfolio by 2027 through deep-energy retrofits.
2,000-panel solar mural
SunRise Project, Edmonton
World-record-setting solar installation integrated with deep retrofit for clean energy generation.
64% GHG reduction
BMO Retrofit Program
Significant emissions reduction achieved in one building through energy upgrades and retrofits.
- Core value: sustainability is part of our Duty of Care—upgrades support safe, comfortable, efficient living.
- Retrofits: low-flow fixtures, updated furnaces, enhanced insulation, energy-efficient lighting.
- Mandated eco-friendly cleaning materials and local recycling programs in operations.
- Solar panels installed on self-storage; high-efficiency windows and boilers; on-site waste-management improvements.
4.0/5 Rating
Glassdoor Rating
The company received a rating of 4.0 out of 5 on Glassdoor for equality, diversity, and inclusion.
- Inclusive culture: emphasis on respect, inclusivity and diversity—employees given equal opportunity to reach full potential.
- Social‑impact programs: ongoing partnerships supporting Indigenous reconciliation (speakers, artist collaborations, education).
- 2SLGBTQIA+ support: office Pride flags, donation to Rainbow Railroad, affirmed workplace inclusion for queer employees.
- Quote: “Coming into Avenue Living Communities… everyone has been really nice, accepting… I’m very happy.”
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