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Hospitality Supervisor

flying horse resort & club

Leading company in sustainable technology solutions.

Supervise hospitality staff and ensure exceptional guest service at the Athletic Club.

10d ago

Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)

Full Time

Colorado Springs, CO

Onsite

Company Size

1500+ globally Employees

Service Specialisms

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Sector Specialisms

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Role

What you would be doing

inventory management

policy implementation

facilities standards

staff training

guest experience

operational reporting

Oversee inventory, supplies, and equipment related to hospitality services; submit requests for replenishment as needed.
Collaborate with the Leadership Team to implement club policies, processes, and service protocols.
Uphold and enforce high standards of cleanliness, safety, and presentation throughout the Athletic Club’s spaces.
Assist in onboarding and continuous training for hospitality staff, ensuring consistency in service delivery.
Monitor daily activities, anticipate guest needs, and respond proactively to ensure a seamless experience.
Supervise, schedule, train, and motivate hospitality team members to deliver outstanding guest experiences.
Ensure compliance with health, safety, and club regulations at all times.
Prepare reports and communicate operational feedback to management.
Support special events or club programs, working collaboratively with other resort departments.
Serve as the primary point of contact for club members and guests, promptly resolving inquiries, complaints, and service issues.

What you bring

flexible hours

leadership

microsoft office

pos