Desktop Support Specialist, L1

Description

• Manage and maintain IT inventory, ensuring accurate tracking, timely updates and proper documentation of all hardware and software assets.
• Includes installation of new software releases and system upgrades, evaluation, and installation of patches.
• Support and maintain IT policies and procedures to ensure industry and company compliance are upheld.
• Install and configure desktops, laptops, printers, and other end-user equipment using current corporate standards.
• Monitor system backups and assist with system recovery testing.
• Submit PO requisitions for equipment as needed.
• Maintenance of hardware and software standards through updates, upgrades, repairs, and installation of patches and fixes.
• Install and configure end-user software using current corporate standards.
• Administer Office 365 and support Microsoft Teams.
• Install and configure all end-user Windows desktops and laptops and maintain current corporate standards through repair and upgrade.
• Perform routine System Checks.
• Manage Help Desk requests, providing frontline support for all issues regarding end-user computing.

Requirements

• Professional, courteous, friendly demeanor and exceptional customer service skills
• Bachelor's degree in applicable field of study preferred or equivalent combination of education, certification, and job experience may be considered.
• Fast learner with strong technical aptitude, attention to detail and follow-up skills
• Minimum of two (2) years of relevant experience preferred
• Strong analytical and problem-solving skills (essential)
• Ability to work in an extremely fast-paced environment with varying duties assigned

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance