Contribute directly towards improving the property and facilities management processes, training and mentoring of junior operations staff (as appropriate)
Develop / enhance building operations, rules, policies and regulations
Set up and mobilisation of new sites as and when required
Support and implement sustainability initiatives in line with the client’s plan, ESG strategies, and sustainability goals
Ensure that Health and Safety compliance is adhered to by facilities management service providers
Proactively keeps up to date on industry and Market developments using networking activities and relevant professional institute information and updates
Manage all building related expenditure within the client’s approved budgets
Prepare and maintain Business Continuity Plans and support emergency response procedures in coordination with stakeholders.
Work with reporting tools and dashboards to automate KPIs and SLA tracking where applicable
Develop and execute tenant engagement programs, enhancing occupier satisfaction and retention
Ensure statutory compliance and health & safety adherence by all service providers
Service charge budget setting in collaboration with the Facility Manager, co-ordination and management in accordance with RICS Professional Statement - setting annual budgets, obtaining clients/leaseholder agreement, organising billing and collection, reconciling accounts within agreed timescales
Management of site staff, where applicable
Liaise with the Client Accountant to prepare financial reports for Clients
Monitor, review and report on FM providers and their performance to SLAs and KPIs
Manage service charge allocation, apportionment, reporting and reconciliation in line with RICS guidelines
Manage tenant’s occupation within the lease terms, as well as building rules and regulations
Quarterly and monthly management reporting, including arrears and service charge variations
Documented quarterly property inspections with FM service providers
Ensure delivery of Property Management Services in accordance with executed Commercial Property Management Agreements in line with contractual KPIs, SLAs, and having regard to RICS professional standards
Meet with the client at least monthly, and also conduct regular tenant meetings
Management of lease implementation, with regards client and tenant covenants and critical dates, as well as ongoing occupation, and future renewals / tenancy adjustments
Weekly review of open maintenance jobs and ensure these are closed out in accordance with KPI’s
Be a point for escalation for leaseholder queries and more complex issues
Assistance with new business pitches, and onboarding of new assets
Direct the leasing initiatives for vacant commercial space, together with the Savills leasing teams, supporting viewings and deal closure in order to optimise occupancy and income
Monthly documented building inspection for the Client and monthly Client report
Conduct monthly client meetings and regular tenant engagements
Cross sell the skills and services of the other Savills divisions to existing and potential clients
Manage multi-discipline contractors to ensure services are delivered to the expected high standards, with a particular emphasis on Customer Service
Requirements
bachelor's
5 years
ms office
yardi
leadership
commercial awareness
Educated to Bachelor`s degree level
Highly professional appearance & presentation and strong leadership skills
Excellent communicator and client relationship skills
Minimum of 5 years in a Commercial Property Management related role, ideally in Dubai, but can be wider UAE, essential A grade to high B+ experience, and key corporate / Government clients
Valid UAE driving licence and a car
Highly proficient in Microsoft Office (Word, Excel, PowerPoint) with a strong focus on creating professional client reports and analysis dashboards
Currently based in Dubai is preferable, but Abu Dhabi commute may be considered
Excellent attention to detail skills
Strong commercial awareness
Strong team player, leader and mentor of junior staff
Arabic speaker is advantageous but not essential
Aware of the financial contribution the role makes to the business, be aware of expense costs, taking a diligent approach as well as being familiar with the business strategy for the Dubai team
Familiarity with Property Management systems (ex. Yardi), including lease administration, budgeting, service charge reconciliation, and reporting functions
Good time management and organisational skills
Clear understanding of commercial assets P&L and financial reporting
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
1855 Founded
Year Founded
Refers to the year the company was established.
60+ Countries
Global Presence
Indicates the extensive geographic reach of their services.
Globally recognized real estate services provider.
Deliver comprehensive real estate solutions worldwide.
Specializes in a diverse range of services including property management, consultancy, and transaction advisory.
Expertise spans across multiple sectors like residential, commercial, industrial, and retail.