Estates Manager - Occupier Services - Leeds

Description

The Estates Manager role provides corporate property‑management support, service coordination and strategic advice for a diverse commercial estate that includes offices, retail and industrial units, and other specialist properties. The position is responsible for managing and developing client relationships to maximise profitability and generate new business opportunities within the Business Group and across Colliers International.

Key responsibilities include handling landlord enquiries, maintaining lease obligations, liaising with tenants, resolving third‑party disputes, managing the sublet portfolio, planning and reporting inspections, keeping property files and databases current, and overseeing specialist service partners. The manager also conducts lease advisory work, updates the client helpdesk, coordinates quarterly tenant meetings, monitors contractor performance, contributes to premises planning, reports on health‑and‑safety and environmental metrics, investigates accidents, processes invoices and ensures compliance with health, safety, fire and hygiene regulations while working flexibly as part of a team and line‑managing an administrator.

• Manage landlord enquiries and ensure lease obligations are met
• Liaise regularly with tenants and address their responsibilities
• Coordinate and resolve third‑party/neighbouring party disputes
• Oversee and manage the sublet estate
• Plan, undertake and report on property inspections
• Maintain up‑to‑date property files and databases
• Provide accurate data, supervision and regular reporting on client property database
• Manage specialist service partner provisions across the portfolio
• Review and quality‑assure reports and recommendations from specialist experts
• Perform routine lease advisory and agency work
• Monitor and update the client helpdesk
• Coordinate quarterly tenant meetings
• Manage performance of contractors and service providers
• Contribute to planning, development and monitoring of premises
• Collate data and report on health‑and‑safety and environmental performance
• Investigate accidents, report findings and assist with insurance claim coordination
• Process invoices promptly
• Ensure compliance with company and statutory health‑and‑safety, fire and hygiene requirements
• Work flexibly as part of a team and line‑manage an administrator
• Act as go‑to expert for colleagues, clients and customers
• Provide solution‑focused advice rather than presenting problems
• Identify and implement initiatives to enhance customer and estate experiences
• Communicate effectively, actively listen and tailor messages to diverse stakeholders
• Prioritise tasks to exceed expectations and anticipate client needs

Requirements

Candidates must hold MRICS qualification and be recognised as the go‑to expert for colleagues, clients and customers. They should be solutions‑focused, proficient in MS Outlook, Word, Excel and PowerPoint, and possess in‑depth health‑and‑safety, compliance, estate‑management and service‑partner liaison experience. Experience with CAFM reporting systems such as eLogbooks, Meridian, TRAMPS or RiskWise, as well as strong knowledge of HVAC systems and controls, is required.

The role demands commercial awareness, an understanding of financial and business objectives, and a proactive approach to best‑practice working and client interaction. The manager is expected to design onsite succession plans, stay abreast of customer‑experience and health‑and‑safety market trends, and identify initiatives that enhance both customer and estate experiences.

Innovative and agile thinking is essential, with a focus on creative solutions and a sense of urgency. Effective communication includes active listening, tailoring messages to diverse stakeholders, prioritising tasks, anticipating needs and consistently exceeding expectations.

• Hold MRICS qualification
• Proficient in MS Outlook, Word, Excel and PowerPoint
• Possess in‑depth health‑and‑safety, compliance, estate‑management and service‑partner liaison experience
• Experience with or willingness to learn CAFM systems such as eLogbooks, Meridian, TRAMPS and RiskWise
• Strong knowledge of HVAC systems, controls and management
• Demonstrate commercial awareness and add value to client experiences
• Display creative and innovative thinking with a sense of urgency

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance