Construction Liaison - Arlington, VA

Description

• Develop and execute strategies for optimizing resident satisfaction surveys in accordance with the community’s goals and Cortland’s standards as it pertains to renovation
• Execute communications within the community, including general notices and updates as it pertains to renovation efforts by coordinating with residents, the Operations team, and subcontractors
• Oversee and manage the flow and inventory of materials at the site
• Provide reports to the owner and operator on a regular basis including living schedules and budgets
• Monitor and ensure all contractors are turning off the lights during non-work hours, all tools and equipment are unplugged, and faucets and toilet fill valves are off
• Monitor and ensure that all thermostats in the apartment homes are set at 68 degrees (heating) or 75 degrees (cooling) or turned off if needed
• Maintain detailed trackers related to all aspects of the unit renovation process
• Identify with all residents, address any concerns they might have, and maintain their loyalty to the community
• Maintain an open line of communication with residents to answer any questions or concerns as it relates to the renovation and improvement process within the community
• Manage the communication of apartment home statuses in the pipeline and any undergoing renovation through weekly turnover list reporting as well as acceptance forms
• Supervise trade work in apartment renovations and ensure Cortland quality standards are upheld
• Coordinate with the Director of Operations, Community Managers and Service Managers about the process of handing off apartment homes to and from the Operations team

Requirements

• Demonstrate knowledge of all phases of the renovation process and hold contractors and vendors to the Cortland standard
• Solid eye for detail and discovering areas in need of improvement
• You are an expert at time management, prioritization, and multitasking so you’ve quickly adapted to our often-changing, fast-paced work environment.
• High school diploma or equivalent required; some college preferred
• Experience with Microsoft Word, Excel, Outlook, and OneSite is preferred
• Outstanding customer service and interpersonal skills
• Stellar 2+ years in property management with technical and/or renovations experience required
• Excellent written and verbal skills – bilingual abilities may be required based on specific needs of the community

Benefits

• Resident retention is at an all-time high, even with all the construction and renovations going on.

Training + Development

Interview process

Visa Sponsorship

Security clearance