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Customer Service Coordinator
Coates
Front‑line customer service for equipment hire, handling inquiries, quotes, deliveries.
6d ago
Junior (1-3 years), Entry-level
Full Time
Wagga Wagga, New South Wales, Australia
Onsite
Company Size
2,200 Employees
Service Specialisms
Equipment Hire
Engineering Solutions
Industrial Solutions
Power & HVAC
Technology
Temporary works engineering
Industrial shutdowns
Dry hire
Sector Specialisms
Mining
Metals
Oil & Gas
Government
Infrastructure
Construction
Power
Ports
Role
What you would be doing
equipment loading
customer service
equipment delivery
repair coordination
hire scheduling
invoicing
- You may also occasionally need to assist customers and colleagues in the yard with loading equipment
- Addressing customer needs in person, by phone and email
- Coordinating equipment deliveries, transfers, pick-ups, repairs & breakdowns
- Generating hire schedules, quotes, and invoicing
What you bring
ms word
excel
outlook
quick learner
customer service
- General computer skills (MS Word, Excel, Outlook)
- Capability to learn and absorb technical information
- Previous face-to-face customer service experience
- Saturday morning shifts with overtime rates!
- Development and career progression pathways
- Novated leasing and salary sacrifice
- Volunteering opportunities through the Coates Foundation
- Purchased additional leave program
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Access to our employee discounts, benefits and wellbeing program
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1885 founded
Historical Milestone
The company was established during Victoria's gold-rush era.
A$1.1B revenue
Annual Financial Performance
The company generates over A$1.1 billion in annual revenue.
140 years operating
Longevity in Industry
The company will celebrate 140 years of operation in 2025.
2025 milestone
Upcoming Anniversary
The company is gearing up to mark 140 years of continuous operation.
- It evolved from machinery manufacturing to pioneer equipment rental in Australia.
- Expanded into engineering and equipment hire, supporting global customers.
- Operates across ~150 branches and delivers oversized fleets and specialist solutions in sectors like mining, rail, infrastructure, and power.
- Beyond rental, it offers in-house temporary works engineering, industrial shutdown management, and turnkey Power & HVAC services.
- Typical projects include major construction shutdowns, remote mining tool stores, large-scale events, and complex infrastructure builds.
- The firm invests heavily in technology—IoT-enabled portals, BIM content, drones, telemetry—and collaborates with universities to develop innovative temporary-works solutions.
- Care deeply
- Be our best
- Customer‑focused
- One team
1,720 panels
Solar panels installed
1,720 solar panels across 20 branches, reducing Scope 2 emissions by approximately 1,500 tonnes annually.
30-50% GHG
Mid-term reduction targets
Committed to reducing greenhouse gas emissions by 30% by 2026 and 50% by 2030, relative to 2020 levels.
2040 Zero
Net-zero commitment
Aims to achieve net-zero greenhouse gas emissions by 2040.
5 pillars
Sustainability focus
Focuses on five key areas: Our People, Our Communities, Resilience, Eco-efficiency, and Greener Choices.
- Eco-efficiency actions include waste reduction, energy efficiency, renewable energy, and water management
- Greener Choices range includes hybrid, battery electric, solar, low-pollutant engines, biodiesel blends, and energy-efficient site accommodation standards
- Governance aligned to GRI standards and TCFD disclosures
25% female leadership by 2025
Representation Target
The company aims for 25% of leadership roles to be held by women by 2025.
~22% managerial women at launch
Industry Benchmark
At launch, approximately 22% of managerial roles were held by women, exceeding the industry average.
85 women through LEAP program
Leadership Development
The LEAP program empowered 85 women across four cohorts, focusing on leadership, excellence, and performance.
78 women in leadership positions
Current Representation
Currently, 78 women hold leadership positions within the organization.
- Reconciliation Action Plan: target 2.5% First Nations employee representation and 10% apprentices by 2025
- Reconciliatory target: 5% of non-capital annual spend with Indigenous suppliers by 2024
- Delivered formal cultural awareness training to over 90% of workforce
- 'See It. Be It.' initiative to showcase female role models and inspire careers in heavy industry
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