Neighbourhood Officer

We are currently recruiting for a Neighbourhood Officer to manage a patch of properties across the Barnsley metropolitan area. This field-based role involves balancing work between the field and home, focusing on high-quality tenancy management, excellent customer care, and enhancing community resilience through engagement with customers and local partners.

• As a Neighbourhood Officer, you will leverage your expertise in general needs housing management and estate management standards. Key responsibilities include addressing anti-social behaviour (ASB), managing lettings and property exchanges, overseeing repairs, handling rent management, and ensuring safeguarding
• Advise residents on housing issues, including legal rights and tenancy responsibilities. Conduct property viewings and manage lettings according to policies. Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance.
• Your role includes managing your neighbourhood and remote work, with office days for team collaboration, meetings, and training. This structure encourages innovation and personal development, allowing effective schedule management
• Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals.

TH Neighbourhood Officers 01 4k

• Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice
• Full UK drivers licence and access to a car as the role is field based
• Strong face-to-face customer service skills and ability to handle sensitive information. Proven experience with diverse customers and effective situation management. Self-motivated with a solution-focused approach
• Experience and knowledge of housing/ lettings or ideally social housing
• Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently

• Hybrid working - you will manage your week by dividing your time between working in the field and from home
• Attractive pension schemes - Local Government Pension Scheme (LGPS)
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays
• Starting salary of £31,166 per annum
• You will work 37 hours per week, Monday to Friday, with occasional evenings or weekends as needed. Enjoy flexible arrangements supporting our Smart Working culture