Dispatch Lead - NV Union

Description

• Partners with the Operations team to resolve customer service issues.
• Acts as the primary point of contact for dispatchers requiring assistance and/ or guidance resolving issues.
• Monitors and evaluates all assigned routes and miscellaneous requirements.
• Fills in for dispatchers during vacations in addition to assigning work to the dispatch team.
• Completes assigned special projects as directed by the Operations Manager or General Manager.
• Keeps attendance records for all workers; gives verbal and written warnings when necessary.
• Oversees and performs various tasks to support operations, including but not limited to tasks related to dispatch, timekeeping, customer service and data entry.
• Assists with route audits, reroutes and hazard assessment as needed.
• Conducts dispatch training.
• Provides direction to dispatchers and other office staff.

Requirements

• Good time management skills to ensure assigned responsibilities are completed in an efficient and safe manner.
• Two plus years of prior experience working as a dispatcher (required).
• Good follow through; ability to adhere to work schedule and follow through on challenges as they arise.
• Good customer service skills to meet and exceed customer expectations; acts in a professional, courteous and cooperative manner toward customers and co-workers; works with a sense of honesty and trustworthiness.
• Can easily navigate computes systems using different platforms.
• Prior supervisory experience.
• Ability to function as a team member and promote a positive work environment.
• Ability to manage projects.

Benefits

• Employee discount programs.
• Health care and dependent care spending accounts.
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Life insurance and accidental death & dismemberment insurance.
• Great Place to Work
• Short- and long-term disability.
• Employee and Family Assistance Program (EAP).
• Employee Stock Purchase Plan (ESPP).
• 401(k) plan with a generous company match.

Training + Development

Interview process

Visa Sponsorship

Security clearance