Analyst - Customer Advocate at Avangrid in United States Of America, New York, Vestal | USD64,538-80,673 | Kablio

Role

Description

agency liaison

dormant review

critical program

outreach

customer counseling

hefpa compliance

Liaison with Department of Social Services and other human service agencies to inform them of NYSEGs programs and policies and to obtain assistance for customers faced with disconnection of service.(15%)
Oversee Dormant Review and provide Cold Weather and HEAP training for field employees.(5%)
Administer Critical Customer Program; handle life support customers and other special needs customers during emergencies.(10%)
Conduct outreach to agencies and/or customers explaining company services and programs. (15%)
Counsel and assist residential customers with special needs who are unable to pay their utility bills including administration of 3596 referrals to Department of Social Service (DSS); Ensure compliance with HEFPA. (40%)

Requirements

associates degree

bachelors degree

ms office

problem solving

customer focus

team management

Education & Experience Required:Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
Delivering for the Business:Global view of the Business - CompetentAchieving Results and Continuous Improvements - CompetentInitiative - CompetentInnovation & Creativity - Competent
Initiative - Competent
Customer Focus - Advanced
Strong communication skills.
Innovation & Creativity - Competent
PC skills, including MS Office Suite.
Administration of 2338 (Elderly/Blind/Disabled) Referrals to DSS. (15%)
Skills/Abilities:Strong communication skills.Effective problem-solving and organizational skills.Strong analytical ability.Able to multi-task.PC skills, including MS Office Suite.
Flexibility & Globalization - Competent
Communicating & Influencing - Expert
Able to multi-task.
Strong analytical ability.
Bachelors Degree
Achieving Results and Continuous Improvements - Competent
Effective problem-solving and organizational skills.
Customer Centric (internal and/or external)
Global Relationships:Flexibility & Globalization - CompetentCustomer Focus - AdvancedCommunicating & Influencing - ExpertTeam Work - Competent
Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
Team Work - Competent
Team Management - Competent

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

47 Billion

Assets Under Management

Total value of company assets across all operations.

3.3M+ Customers

Electric & Gas Users

Over 3.3 million customers served across New York and New England.

10.0 GW

Power Generation Capacity

Combined electricity output from owned and operated facilities.

Born in 2015 from a merger with UIL Holdings, creating a national powerhouse from regional utilities.
Headquartered in Orange, Connecticut, with operations in 24 U.S. states.
Its utilities arm manages eight electric and natural gas systems.
Projects include onshore wind, solar, biomass, thermal plants, and grid upgrades.
Fully acquired by Iberdrola in late 2024, enhancing investment potential.
Key ventures include the nation's largest offshore wind project and the Maine Power upgrade.
Combines local legacy with large-scale clean energy ambition.

Culture + Values

Sustainable: We seek to be a model of inspiration for creating economic, social and environmental value in our communities and we act positively to affect local development, generate employment, and give back to the community.
Agile: We act efficiently and with passion to drive innovation and continuous improvement at both the local and global level.
Collaborative: We work together toward a common purpose and mutual benefit while valuing each other and our differences.

Environment + Sustainability

By 2030

Carbon Neutrality Target

The company aims to achieve carbon neutrality for Scopes 1 and 2.

9.3 GW

Emissions-Free Capacity

Installed capacity in wind and solar energy.

10 GW

Energy Goal

Target to generate 10 GW of emissions-free energy capacity by 2025.

70%

Emissions Reduction Goal

Aim to reduce emissions intensity by 70% by 2030 compared to 2015 levels.

One of the country’s cleanest utilities.
Compliance Leader Verification certification by Ethisphere Institute for third consecutive term.

Inclusion & Diversity

2024

Forbes Recognition

Recognized as one of Forbes America’s Best Employers for Diversity in the 2024 ranking.

300M Spend

Supplier Diversity Goal

Aim to increase spend with certified diverse suppliers to $300 million by 2025, up from $195 million in 2022.

DEI strategy focus areas: increasing diverse representation (especially in leadership), promoting equitable growth opportunities, establishing pathways for community and connection.

Articles

Careers at Avangrid

Sustainability

Innovation and Technology

Projects

Role

Description

agency liaison

dormant review

critical program

outreach

customer counseling

hefpa compliance

Liaison with Department of Social Services and other human service agencies to inform them of NYSEGs programs and policies and to obtain assistance for customers faced with disconnection of service.(15%)
Oversee Dormant Review and provide Cold Weather and HEAP training for field employees.(5%)
Administer Critical Customer Program; handle life support customers and other special needs customers during emergencies.(10%)
Conduct outreach to agencies and/or customers explaining company services and programs. (15%)
Counsel and assist residential customers with special needs who are unable to pay their utility bills including administration of 3596 referrals to Department of Social Service (DSS); Ensure compliance with HEFPA. (40%)

Requirements

associates degree

bachelors degree

ms office

problem solving

customer focus

team management

Education & Experience Required:Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
Delivering for the Business:Global view of the Business - CompetentAchieving Results and Continuous Improvements - CompetentInitiative - CompetentInnovation & Creativity - Competent
Initiative - Competent
Customer Focus - Advanced
Strong communication skills.
Innovation & Creativity - Competent
PC skills, including MS Office Suite.
Administration of 2338 (Elderly/Blind/Disabled) Referrals to DSS. (15%)
Skills/Abilities:Strong communication skills.Effective problem-solving and organizational skills.Strong analytical ability.Able to multi-task.PC skills, including MS Office Suite.
Flexibility & Globalization - Competent
Communicating & Influencing - Expert
Able to multi-task.
Strong analytical ability.
Bachelors Degree
Achieving Results and Continuous Improvements - Competent
Effective problem-solving and organizational skills.
Customer Centric (internal and/or external)
Global Relationships:Flexibility & Globalization - CompetentCustomer Focus - AdvancedCommunicating & Influencing - ExpertTeam Work - Competent
Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
Team Work - Competent
Team Management - Competent

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

47 Billion

Assets Under Management

Total value of company assets across all operations.

3.3M+ Customers

Electric & Gas Users

Over 3.3 million customers served across New York and New England.

10.0 GW

Power Generation Capacity

Combined electricity output from owned and operated facilities.

Born in 2015 from a merger with UIL Holdings, creating a national powerhouse from regional utilities.
Headquartered in Orange, Connecticut, with operations in 24 U.S. states.
Its utilities arm manages eight electric and natural gas systems.
Projects include onshore wind, solar, biomass, thermal plants, and grid upgrades.
Fully acquired by Iberdrola in late 2024, enhancing investment potential.
Key ventures include the nation's largest offshore wind project and the Maine Power upgrade.
Combines local legacy with large-scale clean energy ambition.

Culture + Values

Sustainable: We seek to be a model of inspiration for creating economic, social and environmental value in our communities and we act positively to affect local development, generate employment, and give back to the community.
Agile: We act efficiently and with passion to drive innovation and continuous improvement at both the local and global level.
Collaborative: We work together toward a common purpose and mutual benefit while valuing each other and our differences.

Environment + Sustainability

By 2030

Carbon Neutrality Target

The company aims to achieve carbon neutrality for Scopes 1 and 2.

9.3 GW

Emissions-Free Capacity

Installed capacity in wind and solar energy.

10 GW

Energy Goal

Target to generate 10 GW of emissions-free energy capacity by 2025.

70%

Emissions Reduction Goal

Aim to reduce emissions intensity by 70% by 2030 compared to 2015 levels.

One of the country’s cleanest utilities.
Compliance Leader Verification certification by Ethisphere Institute for third consecutive term.

Inclusion & Diversity

2024

Forbes Recognition

Recognized as one of Forbes America’s Best Employers for Diversity in the 2024 ranking.

300M Spend

Supplier Diversity Goal

Aim to increase spend with certified diverse suppliers to $300 million by 2025, up from $195 million in 2022.

DEI strategy focus areas: increasing diverse representation (especially in leadership), promoting equitable growth opportunities, establishing pathways for community and connection.

Articles

Careers at Avangrid

Sustainability

Innovation and Technology

Projects