Leading U.S. energy holding firm operating utilities and renewable power assets across 24 states.
Assist low‑income customers, manage referrals, enforce HEFPA, and support emergency needs.
6 days ago ago
$64,538 - $80,673
Junior (1-3 years)
Full Time
United States Of America, New York, Vestal
Field
Company Size
7,999 Employees
Service Specialisms
Renewable Energy
Power Generation
Transmission
Distribution
Energy Storage
Engineering
Project Management
Operations & Maintenance
Sector Specialisms
Energy
Renewable Energy
Electricity Transmission
Electricity Distribution
Smart Grids
Grid Infrastructure
Power Generation
Natural Gas Utilities
Role
Description
agency liaison
dormant review
critical program
outreach
customer counseling
hefpa compliance
Liaison with Department of Social Services and other human service agencies to inform them of NYSEGs programs and policies and to obtain assistance for customers faced with disconnection of service.(15%)
Oversee Dormant Review and provide Cold Weather and HEAP training for field employees.(5%)
Administer Critical Customer Program; handle life support customers and other special needs customers during emergencies.(10%)
Conduct outreach to agencies and/or customers explaining company services and programs. (15%)
Counsel and assist residential customers with special needs who are unable to pay their utility bills including administration of 3596 referrals to Department of Social Service (DSS); Ensure compliance with HEFPA. (40%)
Requirements
associates degree
bachelors degree
ms office
problem solving
customer focus
team management
Education & Experience Required:Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
Delivering for the Business:Global view of the Business - CompetentAchieving Results and Continuous Improvements - CompetentInitiative - CompetentInnovation & Creativity - Competent
Initiative - Competent
Customer Focus - Advanced
Strong communication skills.
Innovation & Creativity - Competent
PC skills, including MS Office Suite.
Administration of 2338 (Elderly/Blind/Disabled) Referrals to DSS. (15%)
Skills/Abilities:Strong communication skills.Effective problem-solving and organizational skills.Strong analytical ability.Able to multi-task.PC skills, including MS Office Suite.
Flexibility & Globalization - Competent
Communicating & Influencing - Expert
Able to multi-task.
Strong analytical ability.
Bachelors Degree
Achieving Results and Continuous Improvements - Competent
Effective problem-solving and organizational skills.
Customer Centric (internal and/or external)
Global Relationships:Flexibility & Globalization - CompetentCustomer Focus - AdvancedCommunicating & Influencing - ExpertTeam Work - Competent
Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
Team Work - Competent
Team Management - Competent
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
47 Billion
Assets Under Management
Total value of company assets across all operations.
3.3M+ Customers
Electric & Gas Users
Over 3.3 million customers served across New York and New England.
10.0 GW
Power Generation Capacity
Combined electricity output from owned and operated facilities.
Born in 2015 from a merger with UIL Holdings, creating a national powerhouse from regional utilities.
Headquartered in Orange, Connecticut, with operations in 24 U.S. states.
Its utilities arm manages eight electric and natural gas systems.
Projects include onshore wind, solar, biomass, thermal plants, and grid upgrades.
Fully acquired by Iberdrola in late 2024, enhancing investment potential.
Key ventures include the nation's largest offshore wind project and the Maine Power upgrade.
Combines local legacy with large-scale clean energy ambition.
Culture + Values
Sustainable: We seek to be a model of inspiration for creating economic, social and environmental value in our communities and we act positively to affect local development, generate employment, and give back to the community.
Agile: We act efficiently and with passion to drive innovation and continuous improvement at both the local and global level.
Collaborative: We work together toward a common purpose and mutual benefit while valuing each other and our differences.
Environment + Sustainability
By 2030
Carbon Neutrality Target
The company aims to achieve carbon neutrality for Scopes 1 and 2.
9.3 GW
Emissions-Free Capacity
Installed capacity in wind and solar energy.
10 GW
Energy Goal
Target to generate 10 GW of emissions-free energy capacity by 2025.
70%
Emissions Reduction Goal
Aim to reduce emissions intensity by 70% by 2030 compared to 2015 levels.
One of the country’s cleanest utilities.
Compliance Leader Verification certification by Ethisphere Institute for third consecutive term.
Inclusion & Diversity
2024
Forbes Recognition
Recognized as one of Forbes America’s Best Employers for Diversity in the 2024 ranking.
300M Spend
Supplier Diversity Goal
Aim to increase spend with certified diverse suppliers to $300 million by 2025, up from $195 million in 2022.
DEI strategy focus areas: increasing diverse representation (especially in leadership), promoting equitable growth opportunities, establishing pathways for community and connection.