

A global leader in rail and transport infrastructure, specializing in engineering and consulting services.
1 days ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Noida, Uttar Pradesh, India
Office Full-Time
Company Size
7,000 Employees
Service Specialisms
Sector Specialisms
Key responsibilities involve managing IT Helpdesk operations and ensuring timely resolution of incidents and service requests. The specialist will handle incident, problem, change, and service request management following ITIL best practices, use ServiceNow for ticketing, workflow, and reporting, maintain an accurate CMDB, coordinate with internal teams to improve services, prepare Excel reports and dashboards for management, and ensure SLA compliance and continuous service improvement.
The role is for an IT Service Management Specialist based in Noida, Faridabad, or Bangalore, working from the office, with 4–6 years of relevant experience.
Required qualifications include hands‑on experience with ServiceNow or an equivalent ITSM platform, 4–6 years in IT Service Management, strong knowledge of the ITIL framework (certification preferred), solid understanding of incident, problem, change management and CMDB, advanced Excel skills, experience in reporting and data analysis, and excellent verbal and written communication.
Preferred additional skills include a working knowledge of SQL.