Larson Manufacturing
Manufacturer of high-quality storm doors and window products for residential and commercial use.
Provide desktop and infrastructure support, troubleshoot hardware/software.
4 days ago
$45,000 - $65,000
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years)
Full Time
Brookings, SD
Onsite
Company Size
500 Employees
Service Specialisms
Technical Services
Project Management
Consulting
Engineering
Design
Sector Specialisms
Residential
Role
Description
knowledge base
windows 11
hardware install
desktop support
manufacturing it
ticket resolution
- Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members
- Work closely with our Managed Services team on Windows 11 operating system devices in diagnosing issues
- Installation and wiring of computer and networking equipment.
- Provide support at the desktop, troubleshooting, installing hardware and mobile devices both in person and to our remote users
- Support our Manufacturing IT related hardware, including handhelds, barcode readers, printers and scanners
- Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve
- Resolve IT service desk tickets/issues in a timely matter including documenting and creating knowledge articles
- Assist with IT desktop deployments and image improvements
Requirements
itil
servicenow
active directory
windows 11
associate degree
troubleshooting
- Solid Communication Skills
- Experience with ITIL and the use of in-house ticketing systems
- Mobile device support experience (application installation, email configuration, etc.)
- 2+ years of customer service experience
- Experience using ServiceNow technology to track and drive project management performance tracking
- Computer hardware repair and restoration experience
- Ability to work with IT vendors as needed, to solve problems
- Demonstrated troubleshooting experience
- Experience with printers and bar scan devices
- Experience handling IT service desk issues, specifically around MS Windows desktops
- 2+ years of work experience in service desk support and desktop support
- Customer service-oriented experience
- 2+ years of IT Desktop and Device problem solving experience
- Minimum of Associate’s degree in IT/IS related discipline
- Experience with Microsoft Active Directory and basic understanding of account management
- Ability to diagnose and work with Windows 11 operating system devices
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1954
Year Established
Pioneering storm door and window manufacturing with a legacy of quality craftsmanship and innovation.
- With a reputation for quality craftsmanship, products have become a staple in residential and commercial construction.
- Operating across the U.S., focusing on enhancing energy efficiency, security, and curb appeal through products.
- Storm doors are known for durability, innovative design, and ease of installation, making them a top choice for homeowners.
- Serves markets ranging from new construction to replacement products, offering a range of styles and features.
- Continues to be a leader in the door and window industry with a strong commitment to customer satisfaction and product innovation.
Culture + Values
92% Participation
Employee Engagement
Reflects the high level of employee involvement in annual community giving initiatives.
25%+ Tenure
Employee Loyalty
Indicates a strong commitment to long-term employment and company dedication.
100+ Organizations
Community Impact
Showcases the company's extensive support of non-profit initiatives and community projects.
- INTEGRITY: We will operate ethically and be socially responsible.
- INSPIRE: We will lead by example, motivating each other to perform at our highest level.
- DRIVEN: We will deliver an exceptional customer experience to ensure long term success.
- SHARE: We will give of our time, resources, and prosperity.
- Through our values-based culture, we create, inspire, drive, and share a stronger future every day.
Environment + Sustainability
Up to half
Energy Bill Reduction
Storm windows reduce heating and cooling energy use, contributing to significant savings.
Over 20
Patents
The company is committed to innovation with over 20 patents, supporting long-term sustainability.
- ENERGY STAR certification for North and North Central climate zones.
- Storm windows help regulate temperature and block drafts.
- U.S.-based manufacturing and operations reduce overseas shipping emissions.
- Patented porch windows and retractable screens designed for energy efficiency and durability.