Assistant IT Technician at Urbis in Sydney, New South Wales, Australia | Kablio

Role

Description

documentation

onboarding

ticketing

hardware support

system upgrades

configuration

Contributing in the creation and maintenance of documentation, which has technical information such as the development and maintenance installation and configuration, and colleague procedures and instructions
Assisting with onboarding and off boarding of colleagues which includes managing setup and deployment for new employees using standard hardware, images and software
Monitoring and responding quickly to ticket requests received through the Technology Service Desk along with escalating issues as needed
Assist with investigating, analysing, and resolving hardware problems, liaising with external vendors as needed
Assisting in system upgrades, installing, integrating, customising, configuring and testing new systems and hardware, and resolve configuration conflicts and errors

Requirements

authenticity

change management

innovation

office365

sharepoint

it qualification

Authenticity to foster respect, trust and advocacy in all your work interactions
Demonstrates strong understanding and application of key technology ‘best practice frameworks and principles' in relation to Change, Problem and Incident Management
Innovation and creativity when solving complex problems
Demonstrates strong technical skills in the following areas but not limited to; Microsoft desktop and Office 365 cloud technologies, desktop software installation and troubleshooting, mobile device configuration, web\SharePoint basic development or administration, audio visual technologies, reporting plus other cloud based technologies, software and applications as required
A qualification in Information Technology (or equivalent industry certification) in progress along with experience working in an Office 365 environment enhancing collaboration and productivity using these tools
Confidence and decisiveness to drive high performance for yourself, others and our clients

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1961

Year Founded

The consultancy was established in 1961 and has been shaping urban environments since then.

Assists in shaping cities by offering innovative solutions in planning, design, and policy development.
Works with public and private sector clients, transforming projects that impact communities.
Focuses on sustainable design, contributing to high-profile developments across Australia.
Typical projects include city master planning, urban regeneration, transport infrastructure, and environmental assessments.
Reputation for delivering complex, multidisciplinary projects, bringing together expert teams across various sectors.
Strong presence across Australia, with offices in multiple major cities.

Culture + Values

Proudly picky in selecting people with passion, potential and talent.
Value fun, balance and connection through regular social activities, celebratory events and a wellbeing programme.
Encourage people to connect personal values to the vision of bettering communities via programmes like mentor program, give back committee, national sustainability, reconciliation action plan, sponsorship in leadership, volunteer leave, art committee.
Support authenticity and diversity of ideas—‘bring your spark’—creating space where everyone feels they belong.
Offer flexible working options, trusting autonomy and enabling people to live on their terms.
Collaborative—not competitive—environment where knowledge sharing, communication across service offerings and working as a team is a priority.

Environment + Sustainability

Mid-2023 Carbon Neutral

Climate Active Certification

Achieved carbon neutrality for business operations six months ahead of FY23 end.

25% Emissions Reduction

Carbon Reduction Target

Committed to reducing net emissions by 25% by 2029 with a strategic plan in place.

3 GW Renewable Energy

Projects Delivered

Delivered over 3 gigawatts of renewable energy projects through partnerships with public and private sectors.

1.2B People Target

Smart Places Planning

Supports smart places planning for 1.2 billion people by 2030 as part of sustainability services.

Actions taken include buying 100% renewable energy where available, green building measures in offices, reduced corporate fleet, procuring carbon-neutral products, limiting air travel, and offsetting remaining emissions via projects like Rimba Raya reforestation.
Supports clients in sustainability through services such as net zero and decarbonisation strategies, ESG advisory and reporting, energy transition advisory, circular economy, sustainable portfolio management, social sustainability.

Inclusion & Diversity

Articles

Our Projects

Careers at Urbis

About Urbis

Role

Description

documentation

onboarding

ticketing

hardware support

system upgrades

configuration

Contributing in the creation and maintenance of documentation, which has technical information such as the development and maintenance installation and configuration, and colleague procedures and instructions
Assisting with onboarding and off boarding of colleagues which includes managing setup and deployment for new employees using standard hardware, images and software
Monitoring and responding quickly to ticket requests received through the Technology Service Desk along with escalating issues as needed
Assist with investigating, analysing, and resolving hardware problems, liaising with external vendors as needed
Assisting in system upgrades, installing, integrating, customising, configuring and testing new systems and hardware, and resolve configuration conflicts and errors

Requirements

authenticity

change management

innovation

office365

sharepoint

it qualification

Authenticity to foster respect, trust and advocacy in all your work interactions
Demonstrates strong understanding and application of key technology ‘best practice frameworks and principles' in relation to Change, Problem and Incident Management
Innovation and creativity when solving complex problems
Demonstrates strong technical skills in the following areas but not limited to; Microsoft desktop and Office 365 cloud technologies, desktop software installation and troubleshooting, mobile device configuration, web\SharePoint basic development or administration, audio visual technologies, reporting plus other cloud based technologies, software and applications as required
A qualification in Information Technology (or equivalent industry certification) in progress along with experience working in an Office 365 environment enhancing collaboration and productivity using these tools
Confidence and decisiveness to drive high performance for yourself, others and our clients

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1961

Year Founded

The consultancy was established in 1961 and has been shaping urban environments since then.

Assists in shaping cities by offering innovative solutions in planning, design, and policy development.
Works with public and private sector clients, transforming projects that impact communities.
Focuses on sustainable design, contributing to high-profile developments across Australia.
Typical projects include city master planning, urban regeneration, transport infrastructure, and environmental assessments.
Reputation for delivering complex, multidisciplinary projects, bringing together expert teams across various sectors.
Strong presence across Australia, with offices in multiple major cities.

Culture + Values

Proudly picky in selecting people with passion, potential and talent.
Value fun, balance and connection through regular social activities, celebratory events and a wellbeing programme.
Encourage people to connect personal values to the vision of bettering communities via programmes like mentor program, give back committee, national sustainability, reconciliation action plan, sponsorship in leadership, volunteer leave, art committee.
Support authenticity and diversity of ideas—‘bring your spark’—creating space where everyone feels they belong.
Offer flexible working options, trusting autonomy and enabling people to live on their terms.
Collaborative—not competitive—environment where knowledge sharing, communication across service offerings and working as a team is a priority.

Environment + Sustainability

Mid-2023 Carbon Neutral

Climate Active Certification

Achieved carbon neutrality for business operations six months ahead of FY23 end.

25% Emissions Reduction

Carbon Reduction Target

Committed to reducing net emissions by 25% by 2029 with a strategic plan in place.

3 GW Renewable Energy

Projects Delivered

Delivered over 3 gigawatts of renewable energy projects through partnerships with public and private sectors.

1.2B People Target

Smart Places Planning

Supports smart places planning for 1.2 billion people by 2030 as part of sustainability services.

Actions taken include buying 100% renewable energy where available, green building measures in offices, reduced corporate fleet, procuring carbon-neutral products, limiting air travel, and offsetting remaining emissions via projects like Rimba Raya reforestation.
Supports clients in sustainability through services such as net zero and decarbonisation strategies, ESG advisory and reporting, energy transition advisory, circular economy, sustainable portfolio management, social sustainability.

Inclusion & Diversity

Articles

Our Projects

Careers at Urbis

About Urbis