Construction Account Manager

Description

• Work closely with to determine root cause of customer success and failures and drive requirements for process enhancement and development as needed.
• Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget
• Work closely with Finance on billing setup and invoicing.
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals yearly.
• Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.
• Participate in Budget development and management, revenue forecasting
• Manage multiple accounts; develop positive working relationships with all customers.
• Implement and adhere to project procedures from project identification, assistance in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders
• Work closely with Project Managers and Account Managers on day-to-day operational processes including, but not limited to contract renewals, prepare and maintain schedules to accomplish procurement objectives, troubleshooting, provide software training to client and contractor staff.
• Drive client retention, renewals, upsells and client satisfaction.
• Provide input on new processes and workflow as needed.
• Collaborate closely with construction management firms to promote consistency and while developing standards and procedures.
• Work with Sales and Business Operations team to develop annual program usage and benchmark report.

Requirements

• Ability to review contractors' requests for changes and, if appropriate, initiate job order supplementals
• 5+ years of construction procurement, construction management, project management, or general contracting related experience in both facilities and road construction preferred.
• Ability to read and understand construction plans and specifications, with a depth of knowledge in conducting a comprehensive price proposal review as well as creating and review detailed construction line-item proposals
• Experience reviewing contractor's’ daily inspection reports, summarizing, and reporting on construction progress weekly, to upper management.
• Job Order Contracting or IDIQ experience is preferred, but not required, comprehensive understanding of various public procurement and project delivery methods and requirements.
• Bachelor’s degree in engineering, Architecture, Construction Management, or a related field, or comparable work experience
• Extensive knowledge and experience in public construction operations, pricing and contracting, including scope development and estimating/price proposal development
• Ability to interact with owner representatives, contractors, and facility end-users, to minimize project concerns.
• Excellent customer service and communication skills, strong interpersonal and team building skills, flexibility, strategic thinking, problem solving skills, goal driven, client obsession, ability to deliver results, meets client and corporate deadlines, time management skills, self-motivated, works well independently and in a group dynamic
• The ability to travel 50-70% (locally within the 5 boroughs) and reports to the NYC Long Island City Office
• Ability to monitor and follow through on all construction/project related activities to ensure work adequately reflects clients' needs and is executed in a continuous, prompt manner within the project budget.
• Proficient with Microsoft Office products, including Word, Excel, Power-Bi, ability to develop and generate custom tracking documents and various KPI reports
• Ability to train contractors in Gordian software, client procedure and assist in client contract bidding
• Background in construction documentation and administration preferred, but not required
• High level analytical skills and problem-solving capabilities, and the ability to effectively manage several projects simultaneously in development and in the field during construction.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance