Pioneers of job order contracting and provider of cost data, procurement tech and facilities intelligence
Manage JOC accounts, train clients, oversee procurement and construction delivery.
7 days ago ago
$71,100 - $132,100
Intermediate (4-7 years)
Full Time
New York, NY
Office Full-Time
Company Size
569 Employees
Service Specialisms
Job Order Contracting
Cooperative Job Order Contracting
Assessments and Capital Planning
RSMeans Data Online
Facility Condition Assessment & Capital Planning Software
Return on Physical Assets
Kykloud (surveying software)
Campus Sustainability
Sector Specialisms
Buildings
Commercial
Federal Government
Healthcare
Infrastructure
Utilities
Role
Description
root cause
process enhancement
client communication
billing setup
procurement scheduling
software training
Work closely with to determine root cause of customer success and failures and drive requirements for process enhancement and development as needed.
Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget
Work closely with Finance on billing setup and invoicing.
Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals yearly.
Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients
Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.
Participate in Budget development and management, revenue forecasting
Manage multiple accounts; develop positive working relationships with all customers.
Implement and adhere to project procedures from project identification, assistance in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders
Work closely with Project Managers and Account Managers on day-to-day operational processes including, but not limited to contract renewals, prepare and maintain schedules to accomplish procurement objectives, troubleshooting, provide software training to client and contractor staff.
Drive client retention, renewals, upsells and client satisfaction.
Provide input on new processes and workflow as needed.
Collaborate closely with construction management firms to promote consistency and while developing standards and procedures.
Work with Sales and Business Operations team to develop annual program usage and benchmark report.
Requirements
5+ years
bachelor’s
microsoft office
power‑bi
gordian
problem solving
Ability to review contractors' requests for changes and, if appropriate, initiate job order supplementals
5+ years of construction procurement, construction management, project management, or general contracting related experience in both facilities and road construction preferred.
Ability to read and understand construction plans and specifications, with a depth of knowledge in conducting a comprehensive price proposal review as well as creating and review detailed construction line-item proposals
Experience reviewing contractor's’ daily inspection reports, summarizing, and reporting on construction progress weekly, to upper management.
Job Order Contracting or IDIQ experience is preferred, but not required, comprehensive understanding of various public procurement and project delivery methods and requirements.
Bachelor’s degree in engineering, Architecture, Construction Management, or a related field, or comparable work experience
Extensive knowledge and experience in public construction operations, pricing and contracting, including scope development and estimating/price proposal development
Ability to interact with owner representatives, contractors, and facility end-users, to minimize project concerns.
Excellent customer service and communication skills, strong interpersonal and team building skills, flexibility, strategic thinking, problem solving skills, goal driven, client obsession, ability to deliver results, meets client and corporate deadlines, time management skills, self-motivated, works well independently and in a group dynamic
The ability to travel 50-70% (locally within the 5 boroughs) and reports to the NYC Long Island City Office
Ability to monitor and follow through on all construction/project related activities to ensure work adequately reflects clients' needs and is executed in a continuous, prompt manner within the project budget.
Proficient with Microsoft Office products, including Word, Excel, Power-Bi, ability to develop and generate custom tracking documents and various KPI reports
Ability to train contractors in Gordian software, client procedure and assist in client contract bidding
Background in construction documentation and administration preferred, but not required
High level analytical skills and problem-solving capabilities, and the ability to effectively manage several projects simultaneously in development and in the field during construction.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1990
Founded
Originated from an innovation that simplified construction procurement by creating Job Order Contracting.
2014
Acquired RSMeans
Expanded its reach with a trusted construction cost database used worldwide.
2018
Fortive Backing
Blending real-time data and analytics with procurement workflows under Fortive's support.
2023
Most Recent Acquisition
Acquired NSR Management, further sharpening capabilities in facilities intelligence and asset planning.
Its projects range from budgeting and building community infrastructure to lifecycle facility management across sectors like commercial, education and government.
Their tech-enabled services cover estimating, planning, procurement, and optimization for infrastructure, industrial, transportation, healthcare, and educational facilities.
Gordian’s story is marked by bold solutions—their namesake the Gordian Knot—solving complex, time-critical building challenges.
Culture + Values
Customer Centricity: We place our customers at the center of everything we do, ensuring their success and satisfaction.
Collaboration: We foster a collaborative environment where diverse teams work together to create innovative solutions.
Integrity: We operate with honesty, transparency, and accountability, maintaining trust with all stakeholders.
Excellence: We are committed to delivering the highest quality in our products, services, and operations.
Continuous Improvement: We are always learning, evolving, and striving to improve our performance and impact.
Environment + Sustainability
2040
Net Zero Goal
Target year for achieving net zero carbon emissions across operations.
Committed to reducing environmental footprint and operating sustainably across all areas.
Working to reduce waste generation, conserve water, and optimize energy usage across operations.
Actively collaborates with partners to promote sustainable building practices and energy-efficient solutions.
Inclusion & Diversity
45%
Workforce Representation
Women make up a significant portion of the total workforce, with growing visibility in senior roles.
dedicated to fostering an inclusive workplace where diverse perspectives and backgrounds are valued.
initiatives to enhance gender balance within leadership and technical roles.
promotes equal opportunities and strives to maintain a workplace culture where all employees feel empowered and included.