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IT Support Specialist I
Ceres Environmental Services, Inc.
Provides comprehensive environmental and remediation services across various sectors.
Entry-level IT help desk support providing Tier I/II assistance to staff.
6d ago
Junior (1-3 years), Entry-level
Full Time
Brooklyn Park, MN
Office Full-Time
Company Size
250 Employees
Service Specialisms
Construction Management
Program and Project Management
Design/Build Services
Seismic Stabilization and Retrofit
Structural and Civil Engineering
Large Scale Operations Management
Professional Services Management
Heavy Equipment Operation
Sector Specialisms
Disaster Recovery
Demolition and Deconstruction
Environmental Remediation
Materials Recycling
Hazardous Waste Management
Debris Removal and Segregation
Hazardous Material Management
Debris Reduction and Site Management
Role
What you would be doing
help desk
troubleshooting
system updates
issue prioritization
hardware reporting
documentation
Provide basic communication updates to users affected by problems, utilizing MS Planner and SharePoint.
Follow task lists to prioritize and manage multiple issues simultaneously.
Assist in conducting research to understand and help resolve technology issues.
Support users in maintaining smooth system operations and help them maximize system functionality under guidance.
Apply basic technical knowledge to assist employees with computer problems to include troubleshooting routine systems, network and connectivity issues.
Use help desk tracking software to log issues and submit suggestions for system improvements.
Identify and report hardware or software faults.
Provide basic support, including updating procedural documentation and contributing to reports.
What you bring
comptia a+
network+
microsoft 900
bs/ba
help desk
customer service
Communicate clearly and courteously with customers and colleagues to build positive working relationships.
Must occasionally lift and/or move up to 50 pounds.
Must be able to stand, walk, sit, climb, and balance in varying conditions.
Must have specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Effective time management, task prioritization and strong initiative skills.
Certifications (Preferred but not required): CompTIA A+, Microsoft Certified Fundamentals/ 900 Series, Network+.
Excellent communication and interpersonal skills.
Familiarity with help desk operations or ticketing systems.
Demonstrated ability to follow instructions and established procedures.
0-2 years of technical knowledge of computer systems, software applications, and network technologies.
Eagerness to learn and adapt to new technologies.
Must be willing to wear PPE (Personal Protective equipment) including but not limited to hard hat, protective eyewear, steel-toed boots, etc.
Must be able to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear.
AA, BS/BA Degree in Computer Science, Information Systems, or related discipline. In lieu of a degree, equivalent years of relevant experience may be considered.
Strong customer-focused with a proactive, helpful and team-oriented mindset.
Benefits
Opportunities for professional growth and advancement.
The chance to make a lasting difference for communities across the U.S.
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