Customer Service Representative

Description

Requirements

• Ability to maintain confidentiality protocols.
• High school graduation and completion of a post-secondary course in office or business administration or other relevant field.
• Ability to apply legislation, regulations and other information sources for the purpose of assessing and explaining eligibility.
• Excellent interpersonal and customer relations skills, with the ability to demonstrate patience and tolerance and exercise tact, diplomacy and good judgement when dealing with upset, angry or abusive clients with diverse cultural, educational and socio-economic backgrounds.
• Good understanding of the legislation, processes and procedures associated with licensing, license and renewal applications, amendments to licenses, new home registrations, owner builder authorizations, requests to sell, and reviews and appeals.
• Or an equivalent combination of education, training and experience acceptable to the Employer.
• Excellent oral and written communication skills, with solid command of English grammar, spelling and punctuation.
• Ability to work independently and also work co-operatively in a team environment.
• Good problem-solving skills.
• Good working knowledge of computer applications including MS Word and Outlook and ability to maneuver between applications with ease; ability to use the internet to locate relevant information/data.
• Sound progressive experience in an office and/or highly computerized environment, including experience working with the public, providing basic bookkeeping or accounting functions, working with a variety of software programs, and performing data entry.
• Ability to plan and meet deadlines and adapt to changing priorities without compromising the quality of work.

Benefits

• Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program!).
• Wellness programs including physical fitness, programs to help employees quit smoking, free flu shots, mental health resources, and lunch-and-learn lectures and seminars.
• In-house training, and training at other institutions, for courses related to employees’ current positions or to prepare them for advancement within BC Housing.
• Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!
• An active Social Club that organizes special events like seasonal parties and arranges group discounts to other events.
• Recognition programs including long-term service awards, idea recognition and outstanding performance awards.

Training + Development

Interview process

Visa Sponsorship

Security clearance