Apprentice - Support Engineer at Oceaneering in Chandigarh, Chandigarh, India | Kablio

Role

Description

license issuing

support calls

report creation

equipment troubleshooting

technical support

data analysis

Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs.
Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs
Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management.
Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources.
Assist Engineers with all technical support functions.
Undertake continuous improvement training programs and specific projects as instructed by management.
Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference.
Gives and receives constructive feedback.
Ensures that others involved in a project or effort are kept informed about developments and plans
Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc.
Identify, Evaluate, and Interpret trends for detailed analysis of data.
Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel.
Handle escalated queries from Administrators.

Requirements

b.tech

ms-office

peoplesoft

support ops

multitasking

communication

0-1-year experience in Support Operations (P)
Knowledge of MS-Office and computer fundamentals (E )
Must be willing to Work from office as and when needed.
Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision.
Able to perform multitasking.
Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends) (E)
Excellent Verbal & Written Communication Skills in English
B. Tech in Electronics /Electrical/Mechanical Engineering (E)
Creative thinking and teamwork skills

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1964 Born

Year of Origins

The company traces its roots back to 1964, emerging from a collaboration of diving outfits.

$2.7B Revenue

2023 Financials

The company reported approximately $2.7 billion in revenue in 2023.

70+ Countries

Global Presence

The company operates in over 70 countries, spanning multiple industries.

Evolved into a global subsea engineering pioneer headquartered in Houston.
Publicly traded since its 1969 merger.
Operate the world’s premier fleet of work-class ROVs, handling everything from deepwater intervention to pipeline inspection.
Manufactured Products arm delivers umbilicals, subsea tooling, mobile robots and even animatronics for blockbuster theme-park rides.
Offshore Projects Group tackles complex installations, riserless well interventions and large-scale maintenance offshore.
Integrity & Digital Solutions team provides inspections, data analytics and connectivity tools to optimise subsea assets.
Aerospace & Defense division builds thermal-protection systems, space-suits and space-robotics for NASA and military customers.
Unusual projects include recovering the Confederate submarine Hunley, probing TWA Flight 800 wreckage, and creating park rides like Jurassic Park and Transformers.
Bridge energy, marine, space and robotic sectors with creative engineering solutions.

Culture + Values

Safety: At Oceaneering, safety is our highest priority. We have a relentless commitment to safe operations and the wellbeing of our employees, clients, and the environment.
Integrity: We are dedicated to acting with integrity, following the highest ethical standards, and building trust with our customers and stakeholders.
Innovation: We embrace technological advancement and strive to be a leader in creative solutions and cutting-edge engineering.
Excellence: We aim for excellence in everything we do, from our service delivery to the support we provide our teams.
Collaboration: We work together as one team, leveraging diverse skill sets and experiences to drive success.

Environment + Sustainability

By 2050

Net Zero Commitment

Striving for complete elimination of greenhouse gas emissions by mid-century to combat climate change.

Reducing carbon footprint through energy-efficient technologies and practices across operations.
Implementing solutions to minimize environmental impact, such as advanced underwater robotics and subsea technology for the offshore energy industry.
Supporting renewable energy transition by offering products and services for the offshore wind industry.
Continuously monitoring and improving environmental performance and sustainability practices.

Inclusion & Diversity

Oceaneering is dedicated to fostering an inclusive and diverse work environment, where all employees are valued and respected.
The company supports gender diversity initiatives, with a focus on increasing the representation of women in technical and leadership roles.
Oceaneering promotes equal opportunity and strives to create a workplace that reflects the global diversity of its clients and employees.

Articles

Role

Description

license issuing

support calls

report creation

equipment troubleshooting

technical support

data analysis

Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs.
Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs
Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management.
Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources.
Assist Engineers with all technical support functions.
Undertake continuous improvement training programs and specific projects as instructed by management.
Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference.
Gives and receives constructive feedback.
Ensures that others involved in a project or effort are kept informed about developments and plans
Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc.
Identify, Evaluate, and Interpret trends for detailed analysis of data.
Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel.
Handle escalated queries from Administrators.

Requirements

b.tech

ms-office

peoplesoft

support ops

multitasking

communication

0-1-year experience in Support Operations (P)
Knowledge of MS-Office and computer fundamentals (E )
Must be willing to Work from office as and when needed.
Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision.
Able to perform multitasking.
Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends) (E)
Excellent Verbal & Written Communication Skills in English
B. Tech in Electronics /Electrical/Mechanical Engineering (E)
Creative thinking and teamwork skills

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1964 Born

Year of Origins

The company traces its roots back to 1964, emerging from a collaboration of diving outfits.

$2.7B Revenue

2023 Financials

The company reported approximately $2.7 billion in revenue in 2023.

70+ Countries

Global Presence

The company operates in over 70 countries, spanning multiple industries.

Evolved into a global subsea engineering pioneer headquartered in Houston.
Publicly traded since its 1969 merger.
Operate the world’s premier fleet of work-class ROVs, handling everything from deepwater intervention to pipeline inspection.
Manufactured Products arm delivers umbilicals, subsea tooling, mobile robots and even animatronics for blockbuster theme-park rides.
Offshore Projects Group tackles complex installations, riserless well interventions and large-scale maintenance offshore.
Integrity & Digital Solutions team provides inspections, data analytics and connectivity tools to optimise subsea assets.
Aerospace & Defense division builds thermal-protection systems, space-suits and space-robotics for NASA and military customers.
Unusual projects include recovering the Confederate submarine Hunley, probing TWA Flight 800 wreckage, and creating park rides like Jurassic Park and Transformers.
Bridge energy, marine, space and robotic sectors with creative engineering solutions.

Culture + Values

Safety: At Oceaneering, safety is our highest priority. We have a relentless commitment to safe operations and the wellbeing of our employees, clients, and the environment.
Integrity: We are dedicated to acting with integrity, following the highest ethical standards, and building trust with our customers and stakeholders.
Innovation: We embrace technological advancement and strive to be a leader in creative solutions and cutting-edge engineering.
Excellence: We aim for excellence in everything we do, from our service delivery to the support we provide our teams.
Collaboration: We work together as one team, leveraging diverse skill sets and experiences to drive success.

Environment + Sustainability

By 2050

Net Zero Commitment

Striving for complete elimination of greenhouse gas emissions by mid-century to combat climate change.

Reducing carbon footprint through energy-efficient technologies and practices across operations.
Implementing solutions to minimize environmental impact, such as advanced underwater robotics and subsea technology for the offshore energy industry.
Supporting renewable energy transition by offering products and services for the offshore wind industry.
Continuously monitoring and improving environmental performance and sustainability practices.

Inclusion & Diversity

Oceaneering is dedicated to fostering an inclusive and diverse work environment, where all employees are valued and respected.
The company supports gender diversity initiatives, with a focus on increasing the representation of women in technical and leadership roles.
Oceaneering promotes equal opportunity and strives to create a workplace that reflects the global diversity of its clients and employees.

Articles