Apprentice - Support Engineer

Overview

Provide technical support for ROV, Survey, C‑NAV and AGV equipment and manage related databases.

Key Responsibilities

• license issuing
• support calls
• report creation
• equipment troubleshooting
• technical support
• data analysis

Tasks

-Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs. -Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs -Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management. -Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources. -Assist Engineers with all technical support functions. -Undertake continuous improvement training programs and specific projects as instructed by management. -Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference. -Gives and receives constructive feedback. -Ensures that others involved in a project or effort are kept informed about developments and plans -Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc. -Identify, Evaluate, and Interpret trends for detailed analysis of data. -Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel. -Handle escalated queries from Administrators.

Requirements

• b.tech
• ms-office
• peoplesoft
• support ops
• multitasking
• communication

What You Bring

-0-1-year experience in Support Operations (P) -Knowledge of MS-Office and computer fundamentals (E ) -Must be willing to Work from office as and when needed. -Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision. -Able to perform multitasking. -Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends) (E) -Excellent Verbal & Written Communication Skills in English -B. Tech in Electronics /Electrical/Mechanical Engineering (E) -Creative thinking and teamwork skills

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About Oceaneering

-Evolved into a global subsea engineering pioneer headquartered in Houston. -Publicly traded since its 1969 merger. -Operate the world’s premier fleet of work-class ROVs, handling everything from deepwater intervention to pipeline inspection. -Manufactured Products arm delivers umbilicals, subsea tooling, mobile robots and even animatronics for blockbuster theme-park rides. -Offshore Projects Group tackles complex installations, riserless well interventions and large-scale maintenance offshore. -Integrity & Digital Solutions team provides inspections, data analytics and connectivity tools to optimise subsea assets. -Aerospace & Defense division builds thermal-protection systems, space-suits and space-robotics for NASA and military customers. -Unusual projects include recovering the Confederate submarine Hunley, probing TWA Flight 800 wreckage, and creating park rides like Jurassic Park and Transformers. -Bridge energy, marine, space and robotic sectors with creative engineering solutions.

Sector Specialisms