Resident Relations Coordinator

Overview

Handle resident inquiries, resolve issues, and coordinate escalations between community and management.

Key Responsibilities

• resident support
• issue resolution
• escalation
• analytics
• solution development

Tasks

You will be the primary contact for all community correspondence coming into the Home Office, both via email messages and phone calls and will be tasked to formulate a resolution by working with both the community and regional management teams. This is a unique role where you could find yourself performing various analytics to understand the root cause of certain recurring issues and partner with both operations and field leadership to develop sustainable solutions. -Respond to residents via phone and email -Partner with home office team members to address and resolve issues at the community level -Facilitate proper escalation to both community and regional leaders

Requirements

• detail-oriented
• organization
• communication
• flexible
• professional
• bilingual

What You Bring

Resident Relations Coordinator (Bilingual Preferred) -Strong attention to detail, great organization skills -Excellent communication skills keeping service top of mind with all internal and external customers. -Flexible, adaptable, and able to stay composed under pressure. -Ability to continuously demonstrate a courteous and professional tone – both written and verbal. -Bilingual in English/Spanish preferred

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Benefits

SALARY RANGE: $23.00 to $25.00 hourly, plus quarterly bonus

About Yes! Communities

-Develops, acquires, and manages manufactured home communities across multiple states in the U.S. -Focuses on creating well-managed, inviting communities with amenities and services to enhance residents' quality of life. -Specializes in manufactured housing as a long-term solution to affordable living. -Invests in upkeep and improvement of properties, maintaining high standards of service and resident satisfaction. -Transforms underperforming properties into thriving, sought-after communities. -Strong financial standing allows for continued expansion and improvement of offerings, creating new opportunities for growth and development.

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