Vice President of Operations
Experience Senior Living
Lead strategic ops for senior living communities, driving growth, profit, and quality.
9 days ago ago
Expert & Leadership (13+ years)
Full Time
Denver, CO
Onsite
Company Size
41 Employees
Service Specialisms
Design
Property Development
Project Management
Consulting
Architecture
Sector Specialisms
Assisted Living
Memory Care
Role
What you would be doing
- Adapt portfolio management to reflect the needs of the company, adjusting for factors such as geographic location, operating status (stabilized vs. lease-up), and ownership structure.
- Prepare regular operations reports for the Chief Operating Officer, ensuring transparency and progress toward financial and operational goals.
- Drive operational excellence through best practices, fostering an environment of continuous improvement and accountability.
- Provide on-site support during leadership transitions and periods of operational challenge, fostering stability and continuity.
- Collaborate with community leadership to control costs, optimize resources, and achieve financial targets.
- Champion a culture of hospitality and exceptional customer service across communities, focusing on resident and family satisfaction
- Manage communities in adherence to state regulations, company policy, and operational standards, ensuring compliance with regulatory requirements and timely response to licensing visits.
- Partner with Divisional People Business Partner to drive key engagement and satisfaction metrics, aiming for high resident, family, and employee loyalty within the portfolio
- Mentor Executive Directors, guiding them to align community operations with company objectives and instill a culture of excellence and innovation.
- Lead efforts to enhance community occupancy, engagement, and operational effectiveness, ensuring alignment with sales strategies and market positioning.
- Participate in the interview, selection, training, management, and mentorship of community leadership teams, developing future leaders and promoting consistent management practices.
- Respond to escalated concerns and inquiries with empathy, professionalism, and prompt action.
- Act as a liaison with cross-functional teams to ensure coordinated service deliver and community success.
- Collaborate with regional and community leadership to ensure alignment with Experience Senior Living's mission, vision, and values, enhancing resident, family, and employee engagement.
- Develop, monitor, and oversee financial objectives within the assigned communities, including occupancy and rate growth, labor expenses, and capital expenditures.
- Oversee the execution of key business and strategic objectives, including occupancy growth, profitability, regulatory compliance, and achievement of operational standards.
- Work collaboratively with divisional team members, including Sales, People, Marketing, Health and Wellness, and Facilities, to achieve positive outcomes within the assigned communities.
- Work closely with the Vice President of Quality to implement corrective action plans as needed
What you bringBenefits
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Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
2021
Year Established
The company was founded in this year, marking the start of their operations.
- They’ve rapidly grown across six states—California, Colorado, Florida, Indiana, Maryland, Ohio, Virginia and Washington—delivering vibrant independent, assisted living and memory care communities.
- Financially backed by a vertically integrated model, they recruit top HR and operations leaders to support scalable expansion.
- Their typical projects are architect‑led, amenity‑rich communities featuring fitness centers, salons, theaters, makerspaces, resort‑style pools and pet‑friendly areas.
- They specialize in residential senior living—particularly independent living, assisted living and memory care—all centered on holistic resident experiences.
- Unusually, they empower residents to launch clubs, podcasts, art studios or travel groups, reflecting a bespoke ‘experience‑first’ approach.
- Trust: Residents, families and team members will have assured reliance on the character, ability, strength, and truth of Experience Senior Living
- Connection: Interpersonal relationships are fostered between residents, families, team members, and the greater community
- Commitment: We are committed to creating extraordinary experiences for residents, their families, and team members
- Innovation: We constantly look to new ideas, methodologies and mechanisms to enhance the lives of residents, families and team members
- Communication: We treat each other with respect by listening, then responding and taking action in a timely and professional manner
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